Member Services

Member Services can help you with Benefit and Coverage interpretation, co-payments and premium information, enrollment information and eligibility including the Personal Advantage, Senior Advantage Programs and other State and Federal Programs. Guidebooks are available for other areas, including the Healthwise Handbook. We help members with name or address changes, as well as with the replacement of lost or stolen Health Plan ID cards can be requested here. In addition, Member Services provides and assists members with information on the dispute resolution process and Evidence of Coverage booklets. Local Member Services is a Walk-in Center ONLY.

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Location information

Fremont Medical Center

39400 Paseo Padre Parkway
Hospital Building, 1st Floor
Fremont, CA 94538

Hours
Monday through Friday, 9 a.m. to 4:30 p.m.
Closes at 3 p.m. on the 3rd Thursday of the month

San Leandro Medical Center

2500 Merced Street
Building A, 1st Floor
San Leandro, CA 94577

Hours
Monday through Friday, 9 a.m. to 4:30 p.m.
Closes at 3 p.m. on the 3rd Thursday of the month