News & Events

Visitor Policy and COVID-19 Information

We have updated the visitation guidance for hospital and ambulatory settings based on the most recent public health order by the CDPH to include the key changes below:

Hospitals and clinics may now allow all patients to have visitors without restriction provided physical distancing can be accomplished and visitors comply with infection control guidelines, including masking.

Visitors are no longer required to show proof of vaccination or of negative COVID-19 test result to visit their family or friends in the hospital.

Anyone entering our facilities must continue to wear a well-fitted mask, that covers their nose, mouth, and chin, regardless of vaccination status. You may receive a recommendation to wear a KP supplied mask upon entry to facility to improve safety. Please adhere to all self-symptom screening required for entry to our facilities as posted at entry points.

View detailed information for this area >

Latest Updates on COVID-19 Testing

Most of the time, you can use an easy and reliable no-cost home antigen test for your COVID-19 testing needs. Not sure which COVID-19 test is right for you? See our guidelines on choosing the right COVID-19 test.

For those times that you need an in-person COVID-19 PCR test as directed by your doctor or if you are attending an event or activity that specifically requires a negative PCR test result, you can now get a rapid PCR test with results in approximately 2 hours at our convenient Northern California Kaiser Permanente testing locations. No appointment is needed and there is no cost.

Get Your Flu Shot

Member flu shots begin Sept. 12. Help protect yourself, your family, and your community from the flu. Find convenient flu shot locations at Kaiser Permanente Northern California. You don’t need an appointment.

Member Services Reopening

Member Services offices at our Fremont and San Leandro Medical Centers will reopen for walk-in services on August 15, 2022. Services are available now via KP.org and the Member Services Contact Center at 1-800-464-4000.

When we reopen, our hours will be Monday through Friday between 9 a.m. to 4:30 p.m.  Please note we will be closing at 3 p.m. on the 3rd Thursday of the month. See our locations.

New Urgent Care Opens in Fremont and Introducing Urgent Care Concierge Services

Urgent Care is now available at our Fremont Medical Center. This is the third Urgent Care location in addition to our locations at Hayward-Sleepy Hollow Medical Offices and at the San Leandro Medical Center.

Fremont Urgent Care is open from 4-8 p.m., 7 days a week, including holidays. Located in the Mission Building, this new service is available by appointment only and currently not accepting walk-ins. We are also introducing a new Urgent Care Concierge Line, open 8 a.m. to 4 p.m. daily (closed holidays) for appointments and online evaluations. Learn more.

Members may book Urgent Care appointments via:

  • Appointment and Advice Line at: 1-866-454-8855 (TTY 711), 24 hours a day, 7 days a week, including holidays.
  • KP.org
  • Urgent Care Concierge Line at: 510-454-2110, available 8 a.m. to 4 p.m. daily, closed holidays.

Download Our Member Apps

My Doctor Online

My Doctor Online

My Doctor Online

Some things are easier to remember than others. For Northern California Kaiser Permanente members, remembering doctor’s appointments and immunizations just got easier.

For Northern California Members Only.

Get it on Google playAvailable on the App Store

My KP Meds

My KP Meds

My KP Meds

View your list of medications from your Kaiser Permanente medical record and set reminders to help you remember how much medication to take and when to take it.

For Northern California Members Only.

Get it on Google playAvailable on the App Store

Kaiser Permanente

Kaiser Permanente

Kaiser Permanente

The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions.

Get it on Google playAvailable on the App Store