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Patient Advisory Councils

 

Who We Are

Patient Advisory Councils (PAC) are made up of Kaiser Permanente members who volunteer their time to engage with Kaiser Permanente staff to share their experience and perspective about the care and service delivered in our medical centers, and to improve the quality and service delivery for members, patients and visitors.

We have established Patient Advisory Councils at our San Francisco Medical Center as part of our Patient and Family Centered Care program. The councils meet monthly and may attend additional meetings to listen, speak, advise, consult, learn, and contribute.

The PACs create an integrated model where patients/members serve as advisors to enhance quality and safety, redesign care system, and educate health care professionals and staff on the patient’s care experience and opportunities.

Why Serve as a Patient Advisor

See an Example of a Patient Advisory Council: Transgender Member Advisory Council

Our Mission

NCAL Patient and Family Centered Care Program Mission is to incorporate the voices and insights of our patients and their families in all that we do.

Benefits

The impact of a Patient Advisory Council:

  • PAC priorities present parents’ perspective and voice to KP organization
  • Share issues/experiences and form solutions to problems with other KP patients
  • Gain behind the scene perspective
  • Opportunity to communicate directly with KP staff

There are 395 Patient Advisers throughout Northern California Kaiser Permanente and 81 PAC council.

If you would like to participate as an advisor for a PAC that is not listed or one that may not be established yet, please reach out to Olivia Thanh at Olivia.m.thanh@kp.org.