Person & Family Centered Care
Person and family-centered care (PFCC) is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among Healthcare Providers, Patients, and Family Members/Caregivers.
PFCC help shapes policies, programs, facility design, and staff day-to-day interactions through direct member feedback and engagement.
The Four Core Concepts of PFCC
1) Dignity and Respect – Health care teams listen to and honor patient and family choices.
2) Information Sharing – Patients and families receive complete and accurate information to effectively participate in their care.
3) Participation – Patients and families have the opportunity to participate in their care at any level they choose.
4) Collaboration – Health care teams work together with patients and families to identify ways to improve services for all.
Meet Our PFCC Leadership Team
What do we look for in advisors?
- Have a personal patient experience or have acted as a caregiver
- Have processed through grief or loss
- Can generalize personal experience to provide feedback on overall patient experience
- Have time to commit to regular meeting attendance
- Have a diversity of backgrounds (cultural, socio-economic, academic, etc.)
- Possess soft skills necessary for working in a collaborative environment
- Can offer constructive feedback/ideas over a wide range of topics & services
- Can respect the perspective of others
- Are willing to speak in front of a group
- Show concern for more than one issue
There are various ways in which we involve our members. Learn more about our Patient Advisory Councils, Committee Participation, Focus Groups, and Co-Design!