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Person & Family Centered Care

Person and family-centered care (PFCC) is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among Healthcare Providers, Patients, and Family Members/Caregivers.

Vin Diagram of Care

PFCC help shapes policies, programs, facility design, and staff day-to-day interactions through direct member feedback and engagement.

The Four Core Concepts of PFCC

1) Dignity and Respect – Health care teams listen to and honor patient and family choices.

2) Information Sharing – Patients and families receive complete and accurate information to effectively participate in their care.

3) Participation – Patients and families have the opportunity to participate in their care at any level they choose.

4) Collaboration – Health care teams work together with patients and families to identify ways to improve services for all.


What do we look for in advisors?

  • Have a personal patient experience or have acted as a caregiver
  • Have processed through grief or loss
  • Can generalize personal experience to provide feedback on overall patient experience
  • Have time to commit to regular meeting attendance
  • Have a diversity of backgrounds (cultural, socio-economic, academic, etc.)
  • Possess soft skills necessary for working in a collaborative environment
  • Can offer constructive feedback/ideas over a wide range of topics & services
  • Can respect the perspective of others
  • Are willing to speak in front of a group
  • Show concern for more than one issue

There are various ways in which we involve our members. Learn more about our Patient Advisory Councils, Committee Participation, Focus Groups, and Co-Design!