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Person & Family Centered Care

Pediatrics Parent Advisory Council

Who are we

Patient Advisory Council (PAC) is made up of Kaiser Permanente members who volunteer their time to engage with Kaiser Permanente staff to share their experience and perspective about the care and service delivered in our medical centers, and to improve the quality and service delivery for members, patients and visitors. The council also consists of a Pediatrician and department manager or high-level staff member.

The Pediatrics Department has included parent feedback and contributions through a Parent Advisory council since 2007. This is one of the longest running PAC at Kaiser Permanente San Francisco. The councils tackle small and large opportunities such as creating educational handouts or brochures for patients, improving department workflows, and collaborating with other Kaiser Permanente Departments to improve the member, parent/family experience.

How often do we meet?

The council meet monthly beginning in September and ends in May from 6:30-8:30pm. Meetings may be held in June and July based on completing in progress projects. Throughout the year there are other opportunities to participate in department committees or workgroups.

Length of PAC member commitment

The Pediatric PAC members commitment is one year with terms staggered to ensure continuity. We are currently seeking patient volunteers to participate on our Parent Advisory Council (PAC).

If you are interested in participating, please contact: SFO_PFCC@kp.org

Projects (in past year)

  • Waste reduction: elimination of receipt paperwork
  • Improved Communication Late provider notification
  • Creation of recruitment letter for potential PAC members
  • Development of on-board PAC member folder/materials
  • Increase awareness of PAC with partnership of member outreach
  • Creation of letter for new KP members to help navigate the KP system
  • Development of Community resource s for specific age groups – Baby, toddler, School age, Tween/Teen
  • Increase utilization of Qr Codes to reduce department waste

Department Collaboration

  • Laboratory -Established a better Laboratory Department Partnership
  • Emergency Services – Worked with Emergency Department to have a Pediatric focus
  • Pharmacy- provided input on department handouts to improve navigation