HIV Resources
Alliance Health Project: UCSF program supports the mental health and well being of LGBTQ and HIV affected communities by decreasing health disparities within the community.
City Clinic: Trusted source for sexual health services and information.
Strut: Health and wellness center in the Castro offering community events, sexual health services, and more. Operated by San Francisco AIDS Foundation.
PrEP AP: Pre-Exposure Prophylaxis Assistance Program provides financial assistance for PrEP treatment for HIV negative individuals living in CA, for the prevention of HIV.
Covered CA: Free Service from State of CA to connect Californians with affordable health insurance based on income. Includes Kaiser Plans.
CA EDD: Employment and Development Dept. for Disability and Unemployment Insurance.
Medi-Cal County Offices: Free or low cost insurance based on income. Some plans include Kaiser.
My Benefits Calwin: Website for CA residents to get medica, food, and cash aid assistance.
San Francisco Health Plan: Managed care health plan for San Francisco Medi-Cal participants, includes option for Kaiser coverage.
Social Security: Provides long term disability, retirement income, and Medicare health coverage.
Gilead Advancing Access: Manufacturer program helps with the cost of Biktarvy, Complera, Descovy, Emtriva, Genvoya, Odefsey, Stribild, Truvada, Tybost, Veklury.
Viiv Connect: Manufacturer program helps with the cost of Apretude, Cabenuva, Dovato, Juluca, Rukobia, Triumeq, Tivicay.
Kaiser Advice Line
Call for medical advice, scheduling appointments or leaving phone messages for your provider. Available 7 days a week 24 hours a day.
Chinese dialects – Advice/appointments: 415-833-2239
English – Advice/appointments: 415-833-2200
Spanish – Advice/appointments: 415-833-2203
Kaiser Online Access
Create an account if you’re a current or former member or have received care at a Kaiser Permanente facility and want to receive your medical records. You can email your doctor, view labs, schedule appointments, and order medication online or through the Kaiser phone app.
For help setting up your kp.org account by phone, please call Kaiser Member Outreach, 415-833-2562.
Kaiser Patient Financial Services
For questions and help with medical service bills.
Copay Customer Support: 800-498-2748
Deductible Customer Support: 800-390-3507
Kaiser Release of Information (ROMI)
For completion of state disability, social security disability, private disability, and documents requiring physician signatures. The Release of Information Department can also provide copies of medical records, fees may apply.
For all ROMI requests by email, please include:
Photo ID, Medical Record (Kaiser) Number, and Contact Phone Number
Timeframe for request (MM/DD/YYYY – MM/DD/YYYY)
How you would like to receive the completed request (email, pick up, mail)
All requests will be returned to the patient. Please allow 3 days for processing.
Phone: 415-833-3778
Email: SF-ROI-Department@kp.org