Schedule an HIV Intake for New and Returning Kaiser Members with HIV.
HIV RN Case Manager
Coordinate/direct the health, safety, and psychological care of members living with HIV to ultimately promote quality of life. Serve as an advocate to ensure that they continue to receive individualized and unique quality care, maximizing their overall care experience and health outcomes.
HIV Care Navigation
Referrals, application support and coordination of collaborative services (Project Open Hand, Medi-Cal, IHSS, Case Management services). Help with emergency housing, grocery and meal programs, behavioral health services, and transportation assistance.
HIV Benefit Coordination
Help HIV/AIDS positive members understand their health care cost and benefits at Kaiser Permanente.
Educate members regarding long term and short-term disability benefits and enrollment process (State Disability, Private Disability, FMLA, Social Security Disability). Enroll members into the ADAP Medication Assistance Program and HIPP Health Insurance Premium Payment Program.
HIV Clinical Pharmacists
Collaborate with HIV physicians to optimize pharmacologic treatment to manage or prevent HIV. The HIV Clinical Pharmacists strive to ensure that the most effective medications or injection treatments are prescribed, with minimal side effects; that drugs are dosed appropriately, are void of drug interactions, and are convenient.
HIV Program Coordinator/ Clinical Pharmacist HIV Care and Prevention Program
Clinical Pharmacist HIV Care and Prevention Program, Hepatitis C Program
Kaiser Pharmacy Support
For general help ordering medications or if you have questions about your medications, call the Pharmacy Customer Support line at 888-218-6245.
If you are on the ADAP Medication Assistance Program, you may be eligible for the ADAP Cycle Fill Program. This program will automatically fill and mail medications that you take daily. Contact the HIV Clinical pharmacists for questions or enrollment.
ADAP Cycle Fill Program: 925-960-6979
HIV Anal Dysplasia Program
Schedule a routine checkup or transfer of care for anal dysplasia (abnormal cell growth caused by HIV and HPV that may be cancerous).
Additional Kaiser Resources
Kaiser Advice Line
Call for medical advice, scheduling appointments or leaving phone messages for your provider. Available 7 days a week 24 hours a day.
Chinese dialects – Advice/appointments: 415-833-2239
English – Advice/appointments: 415-833-2200
Spanish – Advice/appointments: 415-833-2203
Kaiser Online Access
Create an account if you’re a current or former member or have received care at a Kaiser Permanente facility and want to receive your medical records. You can email your doctor, view labs, schedule appointments, and order medication online or through the Kaiser phone app.
For help setting up your kp.org account by phone, please call Kaiser Member Outreach, 415-833-2562.
Kaiser Patient Financial Services
For questions and help with medical service bills.
Copay Customer Support: 800-498-2748
Deductible Customer Support: 800-390-3507
Kaiser Release of Information (ROMI)
For completion of state disability, social security disability, private disability, and documents requiring physician signatures. The Release of Information Department can also provide copies of medical records, fees may apply.
For all ROMI requests by email, please include:
Photo ID, Medical Record (Kaiser) Number, and Contact Phone Number
Timeframe for request (MM/DD/YYYY – MM/DD/YYYY)
How you would like to receive the completed request (email, pick up, mail)
All requests will be returned to the patient. Please allow 3 days for processing.