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Los Angeles in The News

Kaiser Permanente East Los Angeles Medical Offices Earn Garfield Distinction

We’re thrilled to congratulate our East Los Angeles Medical Offices on earning the coveted Garfield Distinction Gold Designation. The Garfield Distinction is an initiative that started in 2018 designed to elevate care delivery and quality outcomes for medical office operations in Southern California.

In 2020, the East Los Angeles team, led by Harmony Crutcher, MD, Physician-In-Charge, and Edgar Ordoñez, Department Administrator, submitted their application to begin a thorough assessment of their processes and results by the Garfield Distinction team, which included a site visit and an evaluation of their strengths in six focus areas: leadership, care delivery, member, knowledge, people, and operations.

In spite of the COVID-19 pandemic and its location in one of the hardest-hit communities in the Region, the East LA team was undeterred in its pursuit of this important designation.

Surveyors noted that Kaiser Permanente’s mission is expressed at the East Los Angeles MOB through the feeling of ‘family’ the team has created, representing the core of its culture. It is demonstrated by how the physicians and staff interact, respect and support each other and how they share in the common purpose and commitment to serving the members and patients.

“The relentless attention to ensuring you are member-centric is evident,” noted Sylvia Everroad.  “Members are included in the planning and design of services, improving processes and recognizing achievement.  Serving the member is demonstrated through your attention to every detail – – every opportunity to enhance the care experience.”

The “family” concept extends beyond the member-patient interaction and into the East LA Community.  “What you do matters” is a statement often said by our former PIC, Dr Alfonso Barba and current PIC Dr Harmony Crutcher. And in the spirit of making a difference, MOB leadership, providers and staff collectively contribute to the well-being of the community by participating in community committees, lending their expertise to inform the community through Spanish-language media and social media outlets, participating in Career Day and Hippocrates Circle at some of the local elementary and middle schools, and promoting health and wellness activities, including lunch walks at Belvedere Park, Healthy Eating initiatives, and supporting the local East LA Farmers’ Market.

Congratulations East LA MOB on your accomplishment!

About the Garfield Distinction
Established in 2018, the Garfield Distinction is named in honor of Dr. Sidney Garfield, whose commitment to continuous improvement, innovation, and affordability laid the foundation for Permanente Medicine.

Learn more about how your medical office can pursue a journey of operational excellence and continuous improvement, including info regarding performance criteria, applications, and successful practices at

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Prevention is about staying healthy, and preventing or delaying disease. Wellness is living your best life. Kaiser Permanente Los Angeles is here to help you stay healthy and live your best life. There are many things you can do to take an active role in your prevention plan to stay healthy and thrive through all stages of life.