1. Kaiser Permanente data.
2. Kaiser Permanente 2015 HEDIS® scores. Benchmarks provided by the National Committee for Quality Assurance (NCQA) Quality Compass® and represent all lines of business. Kaiser Permanente combined region scores were provided by the Kaiser Permanente Department of Care and Service Quality. The source for data contained in this publication is Quality Compass 2015 and is used with the permission of NCQA. Quality Compass 2015 includes certain CAHPS® data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass® and HEDIS® are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.
3. See footnote 2.
4. See footnote 2.
5. See footnote 2.
6. See footnote 2.
7. Kaiser Permanente data.
8. 15 Kaiser Permanente hospitals — plus 8 affiliated hospitals serving Kaiser Permanente members — have earned Baby-Friendly designations for providing outstanding support for infant feeding and mother/baby bonding.
9. Kaiser Permanente data. The national average is 49% according to America’s Hospitals: Improving Quality and Safety, The Joint Commission’s Annual Report 2015, The Joint Commission.