Redwood City

Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19.

Get our latest information on COVID-19 and updates on care at Kaiser Permanente Northern California

New Visitor Policy for members who live in Northern California

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, Kaiser Permanente Northern California is restricting visitors based on the most current information available about the virus from Federal, state, and local public health officials.

Check the new visitor policy for our Northern California facilities

Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.

Before you head to our facilities in the Redwood City area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.

We are offering a new stroke support group, open to all KP members, their guests, and the public. There is no cost to attend and no registration required. Drop in every 3rd Friday, 10:45 am – 12:00 noon in the First Floor, Conference Room A, San Mateo Medical Offices, 1000 Franklin Parkway, San Mateo, CA

January – June Series:

• Feb. 21, 2020: Falls Prevention after Stroke
• March 20, 2020: Supporting Attention and Memory after Stroke
• April 17, 2020: Arm Care and Health after Stroke
• May 15, 2020: Go Go Gadget! Gadgets to Help with Everyday Life
• June 19, 2020: Communication Strategies Post Stroke

To provide you with more convenient mental health and wellness care,  our San Mateo location offers a wide range of mental health and wellness services, including adult, child, and family services.

As part of our recent expansion, your mental health provider may be have moved to the new location. If so, you received a personal letter in the mail. Your mental health provider looks forward to continuing your care at the new location. However, if you prefer to receive care at our Redwood City location, you can choose a mental health provider there.

This new location is 2.2 miles from our San Mateo Medical Offices and 9.8 miles from our Redwood City Medical Center. It is also located near public transportation just off El Camino Real. On-site parking will be available at no cost.  For department information, hours, and how to make an appointment, go to Mental Health and Wellness.   

Anywhere, anytime, Kaiser Permanente has you covered.

• Connect 24/7 with licensed care provider for medical advice by phone
• Talk with your primary care physician via phone or video
• Email your doctor on kp.org with non-urgent questions
• Call are away from home travel line at 951-268-3900
• Visit KP.org/travel

Best options for non-emergency urgent care away from home

• Domestic travel (USA) within a Kaiser Permanente service area/region*
  Nearest KP urgent care
• Domestic travel (USA) in a state without Kaiser Permanente
  Nearest MinuteClinic**
  Nearest urgent care facility

International travel***

• Urgent care away from home
  Nearest urgent care facility
  Nearest hospital
• Emergency care away from home
  Nearest hospital
  Call 911 (USA)

* If you get care at a MinuteClinic or any other urgent care facility within a state where Kaiser Permanente operates, you’ll be asked to pay upfront for services you receive and then file a claim for reimbursement.

** If you get care at a MinuteClinic outside of state where Kaiser Permanente operates, you’ll be charged your standard co-pay or coinsurance. With the exception of Medicaid and released from regions outside California, all members are eligible.

*** You may be covered for medically necessary urgent care when you were outside the country if The care can’t be delayed until you get back home. Medi-Cal members in northern and southern California are only covered for emergency services requiring hospitalization in Canada or Mexico. Medicaid members are not covered outside the United States.