News and Events

Our medical centers and medical offices are open during the NUHW strike

The National Union of Healthcare Workers (NUHW), which represents our mental health professionals (primarily therapists) and other health care professionals in California, has announced plans to conduct a 5-day statewide strike beginning at 6 am on Monday, December 10 and ending at 6 am on Saturday, December 15, 2018. 

What you should know

As always, our first priority is the safety and care of our members and patients. We have plans in place to ensure our members will continue to receive high-quality mental health and other health care services during the strike.  Kaiser Permanente medical centers and medical offices are planning to remain open during the strike, including our hospitals, Emergency Departments, Urgent Care Departments, primary and specialty care departments, pharmacies, and laboratories. If a nonurgent appointment needed to be rescheduled, then each member was contacted directly by personal phone call from a Kaiser Permanente staff member. Anyone in need of urgent mental health or other health care will receive the services they need. Members can receive care from skilled Kaiser Permanente physicians and clinical managers. In addition, if needed, we will arrange for care from contracted high-quality mental health professionals in the community who work on an as-needed basis for Kaiser Permanente.

Why is NUHW striking?

We are in negotiations with the union to renew our contract, so union leadership is using negative tactics to pressure Kaiser Permanente during bargaining. While we recognize the union’s legal right to conduct a strike, we believe the bargaining table is the best place to resolve our differences.

We are committed to actively bargaining, have offered the union 10 more potential bargaining dates, and are working to reach fair agreements that protect and build on the progress we have made to improve mental health services over the last several years. We are also committed to providing an excellent work environment for our mental health and other health care professionals, including continuing to provide competitive wages and benefits. 

We apologize for any inconvenience this strike may cause.

Kaiser Permanente members with questions can contact our Member Service Contact Center at1-800-464-4000(or for TTY,711) 24 hours a day, 7 days a week.

To read more about bargaining with NUHW and how we’ve worked together with NUHW over the past several years to advance the quality and reach of our mental health care, please visit

Get your no-cost flu shot

Flu shots are available at no cost to Kaiser Permanente members.  The flu vaccine is recommended for everyone over the age of 6 months.  No appointment needed, just walk in to a location listed below for flu shots for adults and children.

Redwood City Medical Center: September 24 – December 21

Cypress Building, 1190 Veterans Blvd., 1st Floor
Tuesdays, Wednesdays, Thursdays, Fridays (closed on Thanksgiving)
9 am – 5:30 pm and Mondays 9 am – 6:30 pm

San Mateo Medical Offices: September 24 – December 21

1000 Franklin Parkway, 1st Floor Conference Room

Tuesdays, Wednesdays, Thursdays, Fridays (closed on Thanksgiving)
9 am – 5:30 pm and Mondays 9 am – 6:30 pm

Beginning December 24, 2018  – flu shots for adults and children

Birch Building, Injection Clinic, 910 Marshall Street, Redwood City
Monday through Friday, 9 am – 12:30 pm and 1:30 – 5 pm

(closed holidays and weekends)

Now Open - New Location for Mental Health Care in San Mateo

To provide you with more convenient mental health and wellness care, our new San Mateo location is now open. The new location offers a wide range of mental health and wellness services, including adult, child, and family services.

As part of our expansion, your mental health provider may be have moved to the new location. If so, you received a personal letter in the mail. Your mental health provider looks forward to continuing your care at the new location. However, if you prefer to receive care at our Redwood City location, you can choose a mental health provider there.

This new location is 2.2 miles from our San Mateo Medical Offices and 9.8 miles from our Redwood City Medical Center. It is also located near public transportation just off El Camino Real. On-site parking will be available at no cost.  For department information, hours, and how to make an appointment, go to Mental Health and Wellness.

The road to our main hospital entrance has changed to only allow one-way traffic

To reach the main entrance of the hospital by vehicle (for drop off or pick up), enter Thrive Dr. from Maple Street, follow the road one-way into the round hospital driveway and then exit via Marshall Court which continues as a one-way street.

Please see our updated campus maps: ENGLISH | ESPANOL

Patient stories about stroke

Treating complex cases of stroke

Kaiser Permanente Redwood City Hospital has been named a Comprehensive Stroke Center and are among the first in the nation to achiever this certification from the The Joint Commission, The American Heart Association and the American Stoke Association. A patient, Sonia Bains, shares her story of how she started having seizures and losing coordination about two weeks after giving birth which led to a complex stroke. She credits her treatment and care at the Kaiser Permanente Redwood City Comprehensive Stroke Center for saving her life. See the photos and read the article.

When Minutes Matter, Kaiser Permanente Excels

Every Kaiser Permanente Northern California medical center participates in a unique protocol called Stroke Express that enables physicians to rapidly diagnose strokes and administer medications quickly.  Like many people his age, Robert Taunton, 27, enjoys an active lifestyle. When he is not working as a project manager for a Richmond general contractor, he enjoys dirt biking, jet skiing, and tinkering with cars at his El Sobrante home.

But Taunton is anything but typical. Four months ago he had a stroke.