About Us

  • Kaiser Permanente’s approach to health care differs a great deal from our competitors. And it has for more than 70 years.
  • We think that traditional health care—simply treating illness—isn’t enough.
  • We treat the whole person and provide services to help encourage our members’ well-being. By addressing health issues before they become problems, we proactively promote wellness.
  • We believe that health doesn’t just happen. It’s a partnership. So we encourage our members to get involved and take charge of their wellness. We help them succeed with a range of programs designed to make the most of every aspect of their health.
  • We stand for total health.

A Focus On Your Well-being

Kaiser Permanente continues to bring you high-quality care and services with our new state-of-the-art hospital.

Highlights:

  • Spacious, private rooms with views and natural light, free Wi-Fi, room service and pullout guest beds
  • Advanced neuroscience center
  • New labor and delivery unit with all private rooms for mom and baby
  • Six state-of-the-art operating rooms
  • Three interventional radiology suites (for image-guided procedures)
  • Seven stories, 280,000 square feet, including an expanded Emergency Department
  • Healing garden viewable from all floors and the cafeteria
  • Environmentally friendly and sustainable design, including drought-tolerant landscaping

A Health Care Team Dedicated To You

As a Kaiser Permanente member, you get what you need to take an active role in your health. We provide a focus on preventive care and wellness programs, along with extensive online tools. Your care team works with you, supported by your secure electronic health record, which connects them to your up-to-date health information. And you can email your doctor, schedule routine appointments, view lab test results, refill most prescriptions, and more—all online.

Excellence in Health

Our Redwood City Medical Center has been honored in many ways by many organizations. Learn more about some of those awards and honors.

About Our Members

Care Stories presents Kaiser Permanente members talking about their own care in their own words, unscripted and uncompensated. It’s what we mean when we say “Thrive” – to achieve total health in mind, body, and spirit. Read about the experiences of real people.

Fact Sheets

English | Spanish | Chinese

Pay Your Kaiser Permanente Bill Online

Now you can view and pay your Kaiser Permanente medical bills online.
It’s secure and convenient, and saves time.
No more checks, envelopes, or postage. See how it works.
Pay from your computer — 24/7. Get started here.
5 easy steps:

  1. Go to kp.org/paymedicalbills and sign on.
  2. Select “Medical bills.”
  3. Click “Make payment.”
  4. Enter your payment method and the amount you’d like to pay.
  5. Click “Submit payment.”

Free WiFi Available at Our Redwood City Medical Center

As a service to our members and visitors, we offer free WiFi on our Redwood City Medical Center campus and at our San Mateo Medical offices. Guests with a laptop or personal electronic device equipped with a wireless modem can now access the Internet for free in most locations on the campus. Users simply need to turn on the WiFi capability of their device and connect to the “KP_guest” network. Once the user accepts the terms of use, he or she will be able to send and receive email, surf the web, and stay connected with work, family, and friends. If a patient or visitor experiences issues connecting to the free WiFi network, please call our vendor for technical support at 877-998-0994. (Download Free WiFi Flyer)

Contact Us

We care about your health and helping you make wise care decisions.

Important: If you think you or your family member has a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.

If you or your family member has an urgent symptom or you want to speak with a nurse, do not use this website. Instead, please call Appointment and Advice at 650-299-2015 (available 24/7) or call your local Kaiser Permanente facility.

To speak to a Member Services Representative, call:

  • English: 800-464-4000 or TTY 711
  • Spanish: 800-788-0616
  • Chinese: 800-757-7585 (dialects)

Hours
Open 7 days a week
24 hours a day
Closed holidays

Medicare members
800-443-0815 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Questions about how we use cookies, supported browsers, or how to use our site? See our technical information.

To contact us in the Kaiser Permanente San Mateo Area (Redwood City Medical Center and San Mateo Medical Offices) email us at KPSanMateo@kp.org

  • Provide comments and suggestions
  • Report a technical problem with the website

Media Relations

The Media Relations staff at Kaiser Permanente is happy to help local news media with their inquiries.