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Social Services (Coordination of Care)

Adult Protective Services

  • Each county in California has an Adult Protective Services (APS) agency, which provides assistance to elderly and dependent adults who are functionally impaired, unable to meet their own needs, and who are victims of abuse, neglect, or exploitation. The county APS investigates reports of abuse of elderly and dependent adults who are living in private homes, hotels, acute care hospitals and health clinics, adult day care and social day care centers.
  • Reports of abuse that occur in a nursing home, a board and care home, a residential facility for the elderly, or at a long term care facility are the responsibility of the Ombudsman’s office, a program which is administered by the California Department of Aging.
  • In addition to investigating and evaluating reports of abuse, APS staff provides or coordinates support services, such as counseling, money management, referrals for conservatorship, and advocacy. They also provide information and education to other agencies and the public about reporting requirements and other responsibilities under the elder and dependent adult abuse reporting laws.

Report concerns about the well-being of an adult living at home:

How to Report in Marin County:

  • APS 24 hrs/day 415-473-2774, calls are confidential.
  • If you suspect abuse in a long-term facility, contact Marin County Long-Term care Ombudsman at 415-473-7446, calls are confidential.

How to Report in Sonoma County:

  • APS Hotline 24 hours/day, (800) 667-0404 or 707-565-5940, calls are confidential.
  • Report concerns about an adult living in a nursing or residential care facility: Sonoma County Long-Term Care Ombudsman Program 24 hours/day,  (707) 526-4108 or (800) 231-4024. Calls are confidential.