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Patient Financial Services

This Patient Financial Services handles and processes all in/out patient accounts receivable and billing services including Commercial, Industrial, Medicare, Medi-Cal, Third Party Liability (TPL), screening members for Medical Financial Assistance and linkage to Medi-Cal, verifies/notifies admitting providers of insurance status of non-members at time of admission to the hospital and directs callers to the appropriate departments. The Patient Financial Service will provide a list of all copayment statement paid toward in-network (meaning at a KP facilities) clinical and hospital payments only. This department will only mail or fax completed requests to patients, if requested. Patient would need to provide and indicate the return fax number on a cover sheet or the authorization form itself. No email or pick up of completed requests/forms. The HIPPA Authorization Form can be obtained on kp.org or mailed/ pick up at the Outpatient Intake Window for any billing inquiries.

Antioch Medical Center

4501 Sand Creek Road
Antioch, CA 94531

Telephone
Business Representative: 925-813-3284
Patient Financial Advisor: 925-813-3114

Hours
Monday through Friday
8:30 a.m. – 4:30 p.m.

Walnut Creek Medical Center

1425 South Main Street
Walnut Creek, CA 94596

Telephone
Business Representative: 925-295-7655
Business Representative Fax: 925-295-4927
Patient Financial Advisor: 925-295-7655
Patient Financial Advisor Fax: 925-295-4420

Hours
Monday through Friday
8:30 a.m. – 4:30 p.m.

Important:

The services provided through this Web site are for nonurgent purposes only. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this Web site.