San Rafael

Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19.

Get our latest information on COVID-19 and updates on care at Kaiser Permanente Northern California

New Visitor Policy for members who live in Northern California

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, Kaiser Permanente Northern California is restricting visitors based on the most current information available about the virus from Federal, state, and local public health officials.

Check the new visitor policy for our Northern California facilities

Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.

Before you head to our facilities in the San Rafael area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.

As California follows COVID-19 shelter-in-place and social distancing recommendations, we are all experiencing changes to the way we live and work. At Kaiser Permanente, we are taking steps to reduce the spread and impact of the illness while providing safe care for our patients. We continue to add remote care options and, in accordance with guidance from public health authorities, make changes at our medical facilities to protect those who need in-person care.

Complete an E-Visit from the comfort of home

If you have concerns about exposure or symptoms, start with an E-visit for guidance about next steps.

Minimize your visits to the medical center or hospital
You can also get care from Kaiser Permanente with phone and video visits. Schedule at kp.org/appointments. New to video? Start here: Video Visits If you need in-person care, we are here to assist you. If you have symptoms of cough, fever, or shortness of breath, call the Appointment and Advice Call Center for guidance at 866-454-8855.

Note that entry to our medical facilities is now limited to patients and, in some case, essential caregivers. You will find greeters at our front doors to ensure people with symptoms are directed appropriately and that the visitor policy is being maintained effectively. Find out more about who should visit at kpdoc.org/visitor.

We’re in this together and we all have a role to play
Thank you for all you are doing to limit the spread of COVID-19. Your actions will make a big difference. As the situation evolves, know that we are doing everything we can to ensure the safety of our members, physicians, and staff, including ensuring that our frontline teams have the personal protective equipment they need, testing more patients quickly and safely, and preparing to treat a potential increase of patients who are ill.

For more information about COVID-19 and how to get care: kpdoc.org/COVID19

Para más información en español, haga clic aquí.
Sincerely,
Your Care Teams at Kaiser Permanente

Support for effective outbreak response will help share best practices based on evidence and data.

Kaiser Permanente is contributing $1 million to 10 leading public health organizations and collaborating with CDC Foundation to strengthen the United States’ public health infrastructure and response systems to stop the spread of COVID-19, the disease caused by the novel coronavirus.
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