2 doctors face a laptop.

Bringing video visits to you in Northern California

FEB 17, 2016
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It’s not always easy to make it to the doctor’s office. It can be tough to fit into your schedule, and sometimes you just don’t feel well enough for the trip.


Now you can choose a new kind of house call. With our new video visits service (available depending on your symptoms or condition), you can get the care you need from your doctor, right where you are. In fact, thousands of Kaiser Permanente Northern California members are already saving time and effort with this new way to connect.


How it works


Using your mobile device or computer with a webcam, you may be able to meet with your doctor by video call just as you would with a regular appointment. Video visits are integrated with your care at Kaiser Permanente. This means the information shared is included in your medical record.


All you need is a strong Internet signal, such as Wi-Fi or 4G. If you use a mobile device, you can access the service by downloading the KP Preventive Care app from the App StoreSM or on Google PlayTM.*


Is a video visit right for you?


The next time you call to schedule a doctor appointment, you can ask if a video visit is right for your symptoms or condition. You may also get the option to schedule a video visit for your follow-up.


If you need to speak with your child’s pediatrician, it’s good to know that some conditions might be appropriate for video visits. If a video visit is suitable for your child’s symptoms or condition, this option will be automatically included when you schedule a visit online.


What do some doctors think of this new service?


Feedback has been positive among our doctors as well as our patients.


“As a pediatrician, I appreciate the way video visits support my relationship with my patients and offer them a convenient option for seeing me,” says Rahul Parikh, MD, a pediatrician at our Kaiser Permanente Walnut Creek Medical Center.


Visit to learn more about video visits and how they can work for you.


*App Store is a service mark of Apple, Inc. Google Play is a trademark of Google, Inc.


Video visits between you and your provider are intended to make it more convenient for you to receive covered services when determined by your provider as medically appropriate for your medical condition. You are not required to use video visits.

TOPICSappointmentsNorthern CAvideo appointmentsvideo visits