COVID-19 Services and Care Updates

Temporary closures and consolidations

Kaiser Permanente has temporarily closed select medical offices. Other offices are limiting services during the COVID-19 outbreak.

The health and safety of our members is always our top priority. In an effort to limit additional exposure to COVID-19 throughout the community, we have decided to temporarily close or limit services. By doing this, we are able to coordinate care and combine much-needed medical equipment and staff while still providing high-quality care to our members.

We are still here to care for you. To get information about other locations, online care (e-visit), or to schedule a phone or video visit, or use our mobile app, visit kp.org, or call 866-454-8855 (TTY 711).

If you have a prescription waiting to be picked up at one of the closed locations, you can get your prescription filled at any Kaiser Permanente pharmacy. For mail-order pharmacy, use the Kaiser Permanente mobile app, visit kp.org or call 888-218-6245.

Details for each impacted location is found below.

Diablo

Antioch, Dublin, Livermore, Martinez, Pleasanton, San Ramon, Walnut Creek
View the latest temporary changes in services, hours, and closures

Santa Clara

Campbell, Milpitas, Mountain View, San Jose, Santa Clara, Sunnyvale
View the latest temporary changes in services, hours, and closures

Santa Cruz

Santa Cruz, Scotts Valley, Watsonville
View the latest temporary changes in services, hours, and closures

Roseville/Sacramento

Davis, Folsom, Lincoln, Rancho Cordova, Roseville, Sacramento
View the latest temporary changes in services, hours, and closures

South Sacramento/Elk Grove

View the latest temporary changes in services, hours, and closures

Central Valley

Manteca, Modesto, Stockton, Tracy
View the latest temporary changes in services, hours, and closures

Fresno

Clovis, Fresno, Oakhurst, Selma
View the latest temporary changes in services, hours, and closures

Crisis Care Guidelines

The California Department of Public Health requires that California hospitals post the guidelines they would follow, due to overwhelming demands on health care resources, in the event they must initiate crisis care standards and allocate scarce resources among patients. Here is a description of the process our hospitals would follow, which adheres to the state’s California Crisis Care Continuum Guidelines. We have included links to those guidelines for patients who want a more detailed explanation of the process or more detailed crisis care and surge planning information. Posting these guidelines does not mean our hospitals are experiencing crisis status.