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Redwood City Services & Hours Changes

Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.

Before you head to our facilities in the Redwood City and San Mateo area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.

Temporary Closures

Health Education Temporarily Closed

Our Health Education Department is open in the Marshall Medical Offices (Redwood City) but remains temporarily closed in San Mateo Medical Offices and in the Cypress building (Redwood City).

  • * Clinical health education and RD phone appointment scheduling.
  • * KP.org activation and password resets.
  • * Online tools, health information, and resources.
  • * My doctor online app for mobile devices.

Please drop off completed advanced healthcare directive’s at the Marshall Medical Offices (Redwood City).

Member Services Offices Closed in Redwood City and San Mateo

Phone services are available. Ask questions about your coverage, benefits, co-pays, or premiums, as well as complaints/grievances, and outside claims.

Member Services Call Center, open 24 hours, 7 days a week (closed holidays)

  • 1-800-464-4000 (toll free)
  • 711 (toll-free TTY for the hearing/speech impaired)
  • 1-800-788-0616 (Spanish)
  • 1-800-757-7585 (Chinese dialects)
  • 1-800-443-0815 (Senior Advantage and Medicare members)

Release of Medical Information (ROMI) Office closed in Redwood City

There are several ways to contact Release of Medical Information.

Request and view your medical records, file a disability claim or request Family and Medical Leave Act (FMLA) Certification.