Redwood City Services & Hours Changes
Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.
Before you head to our facilities in the Redwood City area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.
Health Education Temporarily Closed
The Health Education offices in Redwood City and San Mateo are temporarily closed until further notice Health education assistants are available for support over the phone. Please call 650-299-2433 for the following:
— Clinical health education and RD phone appointment scheduling.
— KP.org activation and password resets.
— Online tools, health information, and resources.
— My doctor online app for mobile devices.
Please drop off completed advanced healthcare directive’s at the greeter front desk by the Cypress Building entrance. Thank you.
Member Services Offices Closed in Redwood City and San Mateo
Phone services are available. Ask questions about your coverage, benefits, co-pays, or premiums, as well as complaints/grievances, and outside claims.
Member Services Call Center, open 24 hours, 7 days a week (closed holidays)
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)
Release of Medical Information (ROMI) Office closed in Redwood City
There are several ways to contact Release of Medical Information.
Request and view your medical records, file a disability claim or request Family and Medical Leave Act (FMLA) Certification.
Web: www.kp.org/requestrecords
Email: RWC-ROMI@KP.ORG
Phone: 650-299-3228 (Hours: 9 am – 5 pm)
Mailing address: 1100 Veterans Blvd, Redwood City, CA 94063
