Connect to care anytime, anywhere
Kaiser Permanente is offering more video and phone visits to allow members to stay home and still get great care. This helps address the community spread of COVID-19. To schedule, sign in to the Kaiser Permanente app or
For the most up to date information from Kaiser Permanente and answers to frequently asked questions, read this.
We’re here to help you have a great care experience. If you have technical support questions about a video visit, go to kp.org/videovisits or call toll free 1-844-800-08261-844-800-0826 (4:30 a.m. to 7 p.m. PT).
Phone and video visits
Here are some conditions that are well-suited for scheduled phone and video visits:
- Cold and flu
- Discussion of test results
- Follow-up — provider or member requested
- Specialty consultation — many specialties offer scheduled phone and video visits for new referrals
- Mental health therapy appointment
- Post-operative follow-up
- Medication review
- Birth control consultation
Scheduled phone and video visits can save you time and let you meet with a specialist, whether you’re on the go or in the comfort of your home. Schedule a phone or video visit pre- and post-op — so you can prepare and recover at home. You can also review test results, discuss your questions, and consult with providers from other specialties.
Phone appointments, video visits, and e-visits are available for members who receive care at Kaiser Permanente medical offices. If you have an HSA-qualified deductible plan, you will need to pay the full charge for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, you won’t pay anything for scheduled phone and video visits.
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