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Connect to care anytime, anywhere

Kaiser Permanente is offering more video and phone visits to allow members to stay home and still get great care. This helps address the community spread of COVID-19. To schedule, sign in to the Kaiser Permanente app or kp.org.

For COVID-19 concerns – schedule a test or start an e-visit for guidance on care.

For the most up to date information from Kaiser Permanente and answers to frequently asked questions, read this.

To schedule, sign on to the Kaiser Permanente app or kp.org. external page, or call us at: 1-800-813-20001-800-813-2000 (TTY 711)

We’re here to help you have a great care experience. If you have technical support questions about a video visit, go to kp.org/videovisits or call toll free 1-844-800-08261-844-800-0826 (4:30 a.m. to 7 p.m. PT).

Scheduled phone, video, and e-visits

With these convenient options, we offer urgent, primary, pediatric, and specialty care services. Interpreter services, including American Sign Language (ASL), are available at no additional cost.
Not sure what type of visit is right for your condition? Learn more >

Phone appointments

Save yourself a trip to the doctor’s office for minor conditions or follow-up care.

Video visits

Meet face-to-face online with a doctor on your computer. Or, download the Kaiser Permanente app from the App Store or Google Play and use your smartphone or tablet.


Get treatment online from a Kaiser Permanente physician, including prescriptions, if needed, within an hour.

Learn more >

Phone and video visits

Here are some conditions that are well-suited for scheduled phone and video visits:

  • Cold and flu
  • Discussion of test results
  • Follow-up — provider or member requested
  • Specialty consultation — many specialties offer scheduled phone and video visits for new referrals
  • Mental health therapy appointment
  • Post-operative follow-up
  • Medication review
  • Birth control consultation

Specialty care

Scheduled phone and video visits can save you time and let you meet with a specialist, whether you’re on the go or in the comfort of your home. Schedule a phone or video visit pre- and post-op — so you can prepare and recover at home. You can also review test results, discuss your questions, and consult with providers from other specialties.

Questions and answers

We’re here to help you have a great care experience. If you have technical support questions about a video visit, call toll free 1-844-800-08261-844-800-0826 (4:30 a.m. to 7 p.m. PT).

“I was able to meet with my provider while I was at work so I didn’t have to take time out of my day to go to the clinic.”

— Noel Seats, Kaiser Permanente Member and Patient

Phone appointments, video visits, and e-visits are available for members who receive care at Kaiser Permanente medical offices. If you have an HSA-qualified deductible plan, you will need to pay the full charge for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, you won’t pay anything for scheduled phone and video visits.

*App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play is a trademark of Google LLC.