A pharmacist holding a pill bottle uses a telephone.

Upgrading our phone system for refill services in Hawaii

APR 05, 2016
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Thanks to a phone system upgrade on May 4, you’ll be noticing some new voice prompts and menu options when you call in for a prescription refill. Some key changes include the ability to:


  • Choose between touch tone or voice recognition
  • Request both mail-order and outpatient pick-up prescriptions in the same phone call
  • Search for a pharmacy by ZIP code and city
  • Securely store credit card information for future mail orders by phone

To order a prescription refill by phone, call 808-643-7979. Members can also check prescription status or speak to pharmacy staff.


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