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Member Follows His Heart Back to Kaiser Permanente

Listen to your heart; it will tell you what you need. Mark Shapiro, a professional violinist and bassist since the age of 20, did this in 2014 when he returned to Kaiser Permanente after being insured by another provider. In 2012, Mark was waiting at his provider's emergency room for three hours to receive care for a heart attack. Two and a half hours into his wait, he called 911 from the hospital and pleaded for care. This negative experience could not compare to the positive care he had previously received from Kaiser Permanente. Read more.