Make an appointment
For an urgent appointment with your doctor, call 800-954-8000
Right care, right place
OnlineAccess your medical record, refill prescriptions, pay medical bills, and more.
PhoneAccess Kaiser Permanente phone numbers for your region.
In PersonSee your health care provider at one of our locations.
VideoYou may be able to see a doctor using a video visit with the Kaiser Permanente Mobile App.†
How do I make an appointment to see my doctor?
Hours: Monday – Friday, 7am to 7pm
Or schedule an appointment at kp.org.*
For an urgent appointment with your doctor, call 800-954-8000.
Are telephone appointments available?
Both Adult and Pediatric telephone appointments are available for situations meeting certain criteria.
- Conditions applicable for telephone appointments include, but not limited to: allergies, colds, coughs, some follow-up visits, upper respiratory infections.
- Telephone appointments are not appropriate for emergency conditions such as severe shortness of breath, severe abdominal pain, severe bleeding, or urgent conditions like sprains, falls, or cuts requiring stitches.
To make a telephone appointment call 800-954-8000 or 711 (TTY). With telephone appointments you can get care from a doctor – wherever you are.
Time-saving telephone appointment options may include:
• Scheduled with your primary doctor – Our call center can help schedule your appointment.
• Scheduled within an hour with a Kaiser Permanente doctor – Now available 24 hours a day, 7 days a week, including holidays.
Who do I call before 7am or after 7pm when I need medical advice?
For after-hours medical advice, call our KPOnCall service at 888-KPOnCall (888-576-6225), Monday – Friday between the hours of 7pm and 7am and 24 hours on Saturday and Sunday.
A qualified registered nurse from our KPOnCall service will assist you with your concerns.
How do I get care when I’m traveling?
Find convenient resources for getting care away from home.
What if I am having a medical emergency?
For a life threatening illness or injury, call 911, or go to the nearest hospital for assistance.
Kaiser Permanente West Los Angeles Emergency Services are available at:
Los Angeles, CA 90034
24 hours, 7 days a week
Preparing for your appointment
We believe in order to receive the best health care, it is important to find a primary care physician with whom you can establish a long-term relationships and develop trust. KP encourages you to see your primary care physician whenever possible for routine issues.
Our Physicians look forward to maximizing their time with you to address your health concerns. Therefore, we offer these tips for a successful office visit.
- Arrive a few minutes early. Bring your Kaiser Permanente ID card and a photo ID.
- Check in. There are two ways to check in for appointments–at the receptionist desk, or at our self-service kiosk.
- Bring a list of all the medications you’re currently taking, including over-the-counter medications such as aspirin, ibuprofen, vitamins, and herbal supplements.
- Speak up when you have questions or concerns. If you have questions, make a list and bring the list to your appointment.
- Be patient with questions from your health care team. Different members of your health care team may ask you the same questions several times, such as what is your name or do you have allergies. Asking these questions is one way to make sure that you are getting the right care.
- If your plan includes a cost share, it is due for payment when you check in. For your convenience, we accept payment by cash, check, American Express, Discover Card, Visa, MasterCard, or debit card (with the Visa or MasterCard logo) at the reception desk.
Preparing for your surgery
We want your surgery to go smoothly and safely
- Preparing for your anesthesia and surgery
To help you prepare for your upcoming surgery, please read this document for important information and guidelines to follow in the weeks, days and hours leading up to your surgery. Topics include medication instructions, important paperwork, the wait experience for family and friends, and returning home. (Este documento está disponible en español aquí.)
- Pre-op videos
Your surgical team strongly recommends that you view a video presentation at least two weeks before your procedure. The video will help you understand what to expect before and after your operation, including how to enhance your healing process. The video is available at the West Los Angeles Medical Center campus, in our On-the-spot Health Education center. Click here for office hours. In addition, your surgeon may ask you to view an educational, procedure-specific Emmi video, depending on your surgery. Focusing on specific surgical procedures, the educational Emmi videos help patients feel more in control of their medical care by presenting complex medical information in a manner that is easy to understand.
- Medication list
Your surgical team strongly recommends that you discontinue the use of certain medications because they may have a harmful effect during your procedure. Please take a moment to review this list of medications and follow the instructions provided. Please contact your physician if you have any questions.
- Blood donor center locations
Many surgeries do not require blood transfusions. However, if you need blood, you have many options. Please talk to your doctor to decide which is the best option for you. For a list of blood donor centers, click here.
- Directions to our medical center
Please use this guide for directions to the West Los Angeles Medical center campus.
* You must be registered on our website to use this secure feature. Visit kp.org/registernow to get started.
† Call for availability