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COVID-19 Latest Facility Updates and Getting Care

 

At Kaiser Permanente, keeping you, your families, and our communities healthy and safe is our top priority. It’s important to continue to follow the critical precautions that we know to be effective:

  • Wear a mask
  • Maintain a physical distance of at least 6 feet from those not in your immediate household
  • Wash your hands thoroughly and often

We have carefully re-opened temporarily closed medical offices and services. In some facilities, we continue to offer limited services. We have additional safety measures in place to protect your health, and we’re thoroughly cleaning our facilities throughout the day.

Our safety measures include:

  • Important COVID-related screening questions and temperature checks at entrances
  • Mask or face covering required in all facilities for everyone over the age of 2 years — we’ll provide one if you don’t have your own
  • Limiting visitors in our facilities
  • Reconfiguring facilities, including waiting areas, cafeterias, and pharmacies, to ensure safe environments that promote physical distancing and crowd avoidance

Return to Care Safely Video


If your local medical office is offering limited services, you can still get the care you need. Connect with a care team from the comfort of your home with e-visits (online questionnaire), phone or video visits, and email.1 And emergency departments remain open for those with serious conditions who need immediate medical attention.2 Delaying care can result in longer-term health issues that can be prevented. For details on how to get the care that’s right for you, visit kp.org/getcare, use our mobile app, or call (833) 574-2273 (TTY 711).

For mail-order pharmacy, use the mobile app, visit kp.org/pharmacy, or call (866) 206-2982. For same-day prescriptions, you can get your prescription filled at any open Kaiser Permanente pharmacy.

Please click here for links to your area’s most up to date visitation policy.

Details for each impacted location may be found below.

1 When appropriate and available.
2 If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.


Hospitals and Medical Offices not listed below are following regular hours of operation. Visit kp.org for locations and hours.

Antelope Valley

  • Palmdale Medical Offices — Open. New hours of operation, Monday – Friday, 8 am to 5 pm. Pharmacy hours remain the same, Monday – Friday, from 8 am to 7 pm.

Kern County

  • East Hills Medical Offices — Open for all services except Radiology; For Radiology the nearest facility is Stockdale Medical Offices at 3501 Stockdale Highway
  • Coffee Medical Offices — Open for all services except Radiology; For radiology the nearest facility is Discovery Plaza Medical Offices at 1200 Discovery Drive
  • Marketplace Vision Essentials — Open; by appointment only

Orange County

Medical Offices open M-F 8:30 am to 5 pm unless otherwise indicated

Pharmacies open 9:00 am to 5 pm unless otherwise indicated

  • Aliso Viejo Medical Offices — Open; for all specialties M-F 8:30 am — 5:00 pm. Pharmacy is closed. For same day prescriptions, the pharmacy at the Irvine Medical Center is open. For mail-order, see information above
  • Anaheim Hills Medical Offices — Open for Dermatology only; No pharmacy at this location. For same day prescriptions, the pharmacy at the Anaheim Medical Center is open. For mail-order, see information above
  • Euclid Medical Offices —Open; This medical office presently serves Primary Care, Pediatric Well-Child visits, Lab, and Radiology.
  • Foothill Ranch Medical Offices — Open for all services except for pharmacy which is temporarily closed. For pharmacy, members will visit the Mission Viejo offices. For mail-order, see information above
  • Garden Grove Medical Offices — Open; Monday – Friday, 8:30 am — 5:00 pm.
    • Urgent Care is open 7 days a week, 9:00 am — 9:00 pm.
    • Pharmacy is open 9:00 am — 9:00 pm, 7 days a week.
  • Harbor/MacArthur Medical Offices – Open; M-F 8:30 am — 5:00 pm.
    • Urgent care is open 7 days a week, 9 am — 9 pm.
    • Pharmacy is open M-F 9:00 am — 9:00 pm, 7 days a week.
  • La Habra Medical Offices — Open 
    For Behavioral Health appointments and crisis management, call (714) 644-6480
    For crisis intervention, referrals, and resources after hours, weekends and holidays, call (800) 900-3277
  • Lakeview Medical Offices — Open for all services.
  • Mission Viejo Medical Offices — Open;
    • Urgent care is open 7 days, 9 am — 9 pm.
    • Pharmacy is open M-F 9:00 am — 9:00 pm, 7 days a week
  • San Juan Capistrano Medical Offices — Open for all services.
  • Tustin Ranch Medical Offices — Open; This medical office serves Primary Care, Pediatric Well-Child visits, Lab, and  Radiology
  • Yorba Linda Medical Offices — Open for all services.

Panorama City

  • Canyon Country Medical Offices — Open; Lab remains temporarily closed. The labs are open at Santa Clarita Medical Offices and Santa Clarita Medical Offices 2

Riverside and Coachella Valley

  • Palm Springs Medical Offices — Open; (New hours: 8:30 am – 5 pm, closed for lunch 12:30 pm – 1:30 pm)
    • Lab – By appointment only, visit kp.org/appointments or call 951-353-4155 to schedule your lab appointment
    • Nurse Clinic – Closed
    • Pharmacy – New hours: 9 am – 5 pm, closed for lunch 12:30 pm – 1:30 pm
    • Flu shots are being given during office visits, when visiting the lab or pharmacy

San Bernardino County

  • Behavioral Health Medical Offices – Virtual Appointments (Video and Telephone) are available for ALL locations. This includes individual and group services at behavioral health clinics in Chino Grand, Fontana Medical Office Building 5 (Marygold), Fontana Randall St. Clinic, Hesperia, Montclair Ontario, Redlands, and San Bernardino. Limited face-to-face appointments are available by request.
    For Behavioral Health appointments and crisis management, call (866) 205-3595
    For crisis intervention, referrals, and resources after hours, weekends and holidays, call (800) 900-3277
  • Chino Central Medical Offices — Closed; Due to a recent fire, this medical office is temporarily closed. We expect to reopen in Winter 2021. For same-day prescriptions, the pharmacies at Chino Grand and the Ontario Medical Center are open. For mail-order pharmacy, see the information above.
  • Upland Medical Offices — Open; Laboratory has been temporarily closed. Labs are open at Indian Hill Medical Offices and Rancho Cucamonga Medical Offices.

San Diego

  • El Cajon Medical Offices — Open except for Pharmacy. For mail-order, see information above
  • Vista Medical Offices — Open except for Pharmacy. For mail-order, see information above

South Bay

  • Carson Medical Offices – Open and offering the following additional services: Addiction Medicine
  • Lomita Medical Offices – Closed
  • Manhattan Beach Medical Offices – Open; Pharmacy remains closed For same-day prescriptions, Torrance pharmacy is open. For mail-order pharmacy, see information above
  • Normandie North Medical Offices — Open; Lab hours have been temporarily extended from 7 am to 7 pm, 7 days a week.
  • Signal Hill Medical Offices – Open; Pharmacy remains closedFor same-day prescription, Long Beach pharmacy is open. For mail-order pharmacy, see information above

Target Clinics