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Kaiser Permanente Southern California Garners 5-Star Rating

Jan 4, 2022 — Kaiser Permanente Southern California (KPSC) achieved the highest possible rating — 5 stars — for “overall quality of medical care” in the annual Health Care Quality Report Card from California’s Office of the Patient Advocate (OPA), released in late December 2021.

“What wonderful recognition to close 2021 and launch us into an even brighter new year! We want to express our deepest gratitude to our dedicated physicians, clinicians, nurses, and staff. The acknowledgment of excellence from OPA is a reflection of your unwavering commitment to delivering safe, high-quality, and compassionate care designed around our patients’ and members’ total health care needs,” was shared in a joint statement by Nancy Gin, MD, medical director of quality and clinical analysis for Southern California Permanente Medical Group (SCPMG); Patti Harvey, RN, senior vice president of quality, regulatory, and clinical operations support, for KPSC, Health Plan Inc. and Kaiser Foundation Hospitals; and Giselle Willick, PharmD, chief quality officer of quality and systems of care for SCPMG.

This Report Card shows the quality of health care for millions of Californians who get their care through Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs).

The 5-star rating — highest possible — for “overall quality of medical care” in the annual Health Care Quality Report Card makes KPSC the only commercial health plan in the state to receive this outstanding result.

KPSC is the only health plan to receive OPA’s top rating for “quality of medical care” for 14 consecutive years.

Additionally, KPSC joined Kaiser Permanente Northern California health plans as the only two HMOs in the state to achieve 5-stars for overall clinical effectiveness in 2 subcategories, including behavioral and mental health care and asthma and lung disease care (pulmonology).