Make an appointment
For an urgent appointment with your doctor, call 800-290-5000
Right care, right place
OnlineAccess your medical record, refill prescriptions, pay medical bills, and more.
PhoneAccess Kaiser Permanente phone numbers for your region.
In PersonSee your health care provider at one of our locations.
VideoYou may be able to see a doctor using a video visit with the Kaiser Permanente Mobile App.†
How do I make an appointment to see my doctor?
Hours: Monday – Friday, 7am to 7pm
Or schedule an appointment at kp.org.*
For an urgent appointment with your doctor, call 800-290-5000.
Are telephone appointments available?
Both Adult and Pediatric telephone appointments are available for situations meeting certain criteria.
- Conditions applicable for telephone appointments include, but not limited to: allergies, colds, coughs, some follow-up visits, upper respiratory infections.
- Telephone appointments are not appropriate for emergency conditions such as severe shortness of breath, severe abdominal pain, severe bleeding, or urgent conditions like sprains, falls, or cuts requiring stitches.
To make a telephone appointment call 800-290-5000 or 711 (TTY). With telephone appointments you can get care from a doctor – wherever you are.
Time-saving telephone appointment options may include:
• Scheduled with your primary doctor – Our call center can help schedule your appointment.
• Scheduled within an hour with a Kaiser Permanente doctor – Now available 24 hours a day, 7 days a week, including holidays.
Are video appointments available?
If an in-person medical exam is not required, you may be able to see a doctor using a video visit through the Kaiser Permanente Mobile App on your smartphone or tablet.
- Conditions applicable for video appointments include, but not limited to: eye problems, colds, coughs, diarrhea, skin problems, some follow-up visits, sore throat, and vomiting.
- Video appointments are not appropriate for emergency conditions such as severe shortness of breath, severe abdominal pain, severe bleeding, or urgent conditions like sprains, falls, or cuts requiring stitches.
When you call to request a video appointment we will:
- Confirm you have had at least one prior face-to-face visit with us.
- Make sure you have a symptom that may be treated via a video visit.
- Make sure you have a smartphone or tablet with a front-facing camera and the Kaiser Permanente Mobile App.
To request a video appointment call 800-290-5000 or 711 (TTY), Monday – Friday, 7am to 7pm.
Who do I call before 7am or after 7pm when I need medical advice?
For after-hours medical advice, call our KPOnCall service at 888-KPOnCall (888-576-6225), Monday – Friday, between the hours of 7pm and 7am and 24 hours on Saturday and Sunday.
A qualified registered nurse from our KPOnCall service will assist you with your concerns.
How do I get care when I’m traveling?
Find convenient resources for getting care away from home.
What if I am having a medical emergency?
For a life threatening illness or injury, call 911, or go to the nearest hospital for assistance.
Kaiser Permanente San Diego Emergency Services are available at:
San Diego, CA 92123
Refills: 844-328-9077 (toll free)
Mail Order: 866-206-2985
Escondido, CA 92029
** Kaiser Permanente-affiliated pharmacy
24 hours, 7 days a week
** This is a contracted plan facility. The Emergency Department at this facility is not appropriate for urgent care. Use of the Emergency Department for urgent care may not be paid by Kaiser Permanente.
Preparing for your appointment
Our physicians look forward to maximizing their time with you to address your health concerns. Here are some tips to help you get the most out of every visit with your doctor.
- Arrive a few minutes early. Bring your Kaiser Permanente ID card and a photo ID.
- Check in. There are two ways to check in for appointments–at the receptionist desk, or at our self-service kiosk.
- Bring a list of all the medications you’re currently taking, including over-the-counter medications such as aspirin, ibuprofen, vitamins, and herbal supplements.
- Speak up when you have questions or concerns. If you have questions, make a list and bring the list to your appointment.
- Be patient with questions from your health care team. Different members of your health care team may ask you the same questions several times, such as what is your name or do you have allergies. Asking these questions is one way to make sure that you are getting the right care.
- If your plan includes a cost share, it is due for payment when you check in. For your convenience, we accept payment by cash, check, American Express, Discover Card, Visa, MasterCard, or debit card (with the Visa or MasterCard logo) at the reception desk.
* You must be registered on our website to use this secure feature. Visit kp.org/registernow to get started.
† Call for availability