Coronavirus Surge Update
Due to the extraordinary COVID-19 surge in our communities and its impact on both our hospitals and outpatient medical care, Kaiser Permanente Southern California is focusing on urgent, emergency, and time-sensitive care as many of our physicians, nurses, and care teams are assisting in our hospitals and in emergency outpatient and home care. This extraordinary step is being taken to ensure our most critically ill members receive the care they need, which will save lives. Our call centers, and other support operations, including delayed email responses through the kp.org message center, are also experiencing historically high volumes and long wait times. We are asking you, our valued members, for your patience with non-urgent, routine, and preventive care, and for your support as Kaiser Permanente mounts the largest response to a pandemic in our history.