Panorama City Medical Center

Hospital

Kaiser Permanente facility

13651 Willard St

Panorama City, CA 91402

1-833-574-2273 (toll free)

Resources

Buildings at this location

Directions

Clinicians at this facility

Find out about

Appointments/Information

1-833-574-2273 (toll free)

California Relay Service

711 (TTY for the hearing/speech impaired)

General Information

1-800-272-3500 (toll free)
818-375-2000

Hospitalized patient information

818-375-2000

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.

Emergency is available
Urgent Care is available
After Hours Care is not available
Pharmacy is available

Map ends

About this facility

kp.org/panoramacity

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic medical equipment accessibility standards.

These accessibility standards also apply to the following buildings: address(s)

13652 Cantara St (Medical Offices 4) Panorama City CA 91402
13652 Cantara St (Medical Offices 3) Panorama City CA 91402
13651 Willard St (Medical Offices 5) Panorama City CA 91402
13640 Roscoe Blvd Panorama City CA 91402
8001 Ventura Canyon Ave (Medical Offices 6) Panorama City CA 91402
8250 Woodman Ave (Medical Offices 2) Panorama City CA 91402

(What are accessibility standards?)

Panorama City 24hr Discharge Pharmacy - 13652 Cantara St
Pharmacy License: PHY 48574
Pharmacy NPI: 1336345750

Panorama City North 3 Pharmacy - 13652 Cantara St
Pharmacy License: PHY 37449
Pharmacy NPI: 1033267984

Ventura Canyon Pharmacy - 8001 Ventura Canyon Ave
Pharmacy License: PHY 21640
Pharmacy NPI: 1114075942

California License Number: 930000080

National Provider Identifier (NPI): 1376698043

This facility is Birthing-Friendly, a title given by the Centers for Medicare & Medicaid Services to hospitals and health systems that show a commitment to providing high-quality maternity care.

CCS Approved Hospital

Volunteer services

The mission of the Volunteer Services Department is to provide quality support services to our members, visitors, and staff in the Kaiser Permanente Panorama City service area, and to our local communities.

Our volunteers represent the culturally diverse community which forms our customer service area. Volunteers can be high school and college students, as well as members of our senior community. High school students must be at least in the 10th grade to volunteer and adhere to a strict 150-hour volunteer commitment. Many volunteers are Kaiser Permanente members, and all share a strong desire to help and a willingness to serve where they are most needed. Volunteers are selected, placed, and trained based on their skills, abilities, and service orientation without regard to race, religion, national origin, color, ethnicity, gender, sexual preference, or medical condition. Applications to be a Kaiser Permanente volunteer will be accepted in the first week of March and the first week of September. For more information, contact:

Eve Newton-Gill
Director, Volunteer Services
818-375-2858

Quality and Safety

Get more information about measuring quality and patient safety at Kaiser Permanente.

Plans accepted at this facility

Emergency and urgent care

Located near the corner of Willard St and Ventura Canyon Ave

Location

Hospital, 13651 Willard St, Ground Floor
Panorama City, CA 91402

Get directions

Hours

7 days

open 24 hours

Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now

Adult, Pediatrics, and minor injuries

Reception desk check-in.

Adult Urgent Care
Hours:

7 days a week, including holidays, 9 a.m. to 9 p.m.

Pediatric Urgent Care
Hours:

Monday through Friday, 5:00 p.m. to 7:00 p.m.
Saturday, Sunday, 9:00 a.m. to 4:30 p.m.

Location

Medical Offices 6, 8001 Ventura Canyon Ave
Panorama City, CA 91402

Get directions

Phone numbers

Advice/appointments

1-833-574-2273 (toll free)

After-hours advice

1-833-574-2273 (toll free)

Pharmacy services

Pharmacy Type : Home Infusion Pharmacy

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 5, 13652 Cantara St
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 8:30 a.m. to 5:30 p.m.
Saturday, 9 a.m. to 5:30 p.m.
Sunday, Closed

Phone numbers

Information

818-375-2462

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Location

Medical Offices 5, 13652 Cantara St
Panorama City, CA 91402

Get directions

Hours

7 days

open 24 hours

Phone numbers

Mail Order Pharmacy

1-866-206-2983 (toll free)

Refills by phone

1-866-362-4939 (toll free)

Members can refill online or by using our mail order services at kp.org/rxrefill.

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 3, 13652 Cantara St
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 8:30 a.m. to 6 p.m.
Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy

1-866-206-2983 (toll free)

Refills by phone

1-866-362-5184 (toll free)

Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 6, 8001 Ventura Canyon Ave
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy

1-866-206-2983 (toll free)

Refills by phone

1-866-362-5432 (toll free)

Departments and specialties

See all departments and specialties

Services and amenities

Thrive Clinic (Blood Pressure Check)
By appointment only
Nutrition Services - Outpatient (referral required)
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Regional Center for Healthy Living website:
https://centerforhealthyliving-southern-california.kaiserpermanente.org/

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 153
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 8:30 a.m. to 5 p.m.
Saturday and Sunday, Closed

Phone numbers

Information

818-375-3018

Wellness coaching by phone

1-866-862-4295 (toll free)

We want to speak to you in the language that you're most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week. We do not encourage the use of family, friends or minors as interpreters.

Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.

Learn more about interpreter services.

Learn more about translation process.

Location

Hospital, 13651 Willard St
Panorama City, CA 91402

Get directions

Hours

Closed

Location

Medical Offices 4, 13652 Cantara St, 1st Floor, Room 107
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 9 a.m. to 4:30 p.m.

Phone numbers

Information

818-375-2239

Walk-ins accepted

At this time, Panorama City Member Services is piloting capabilities that will enable our Health Plan Representatives to meet with and assist Kaiser Permanente members/patients by appointment, using online audio and video capabilities. We look forward to assisting you.

To schedule an appointment for an e-visit with a Panorama City Member Services Health Plan Representative, you will need the following:

Access to a computer, tablet, or smartphone (Camera functionality will be needed for your e-visit)
An internet connection
Your email address
Your mobile phone number

If you do not meet these requirements or need immediate assistance, please contact the Member Services Contact Center:

(800) 464-4000 (English)
(800) 788-0616 (Espanol)
(800) 757-7585 (Chinese dialects)
711 (TTY)

To schedule an e-visit with a Panorama City Member Services Health Plan Representative, please access the following link and select a time that is convenient for you.
Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time. Your information will be kept secure and private.

Location

Medical Offices 2, Lower Level Floor, Room 041
Panorama City, CA 91402

Get directions

Hours

Every first and third Thursday of the month, 9:30 a.m. to 3:30 p.m.

Monday through Friday, 9 a.m. to 5 p.m.
Saturday and Sunday, Closed

Phone numbers

1-800-464-4000

Benefits and Health Plan coverage information, forms and brochures

Phone numbers

Chinese dialects

1-800-788-0616 (toll free)

English

1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays

Information

1-800-777-1370 (toll free)

Spanish

1-800-788-0616 (toll free)

Location

Medical Offices 2, 8250 Woodman Ave
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 8 a.m. to 4:30 p.m.

Phone numbers

Information

818-375-2295

Select or change a personal physician or get information about practitioners and services. Online at kp.org/chooseyourdoctor

Location

Medical Offices 4, 13652 Cantara St
Panorama City, CA 91402

Get directions

Phone numbers

Information

1-888-956-1616 (toll-free TTY for the hearing/speech impaired)

Online and phone services only

Mailing address:
Kaiser Permanente
Release of Information (ROI)
13652 Cantara St
Panorama City, CA 91402

Email: pcroi@kp.org

Website: kp.org/requestrecords

Hours

Phone numbers

Information

Monday through Friday, 8:30 a.m. to 5 p.m.
818-375-2208

Hours

Phone numbers

California Relay Service

711 (TTY for the hearing/speech impaired)

Appointment required

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 153
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 8:30 a.m. to noon and 1 p.m. to 4:30 p.m.
Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations/Messages

818-375-3018

Location

Medical Offices 4, 13652 Cantara St, Ground Floor, Room G12
Panorama City, CA 91402

Get directions

Hours

Monday through Friday, 9 a.m. to 5 p.m.
Saturday and Sunday, Closed

Phone numbers

Information

818-375-2858

To find:

a provider's office hours, search our facility directory
providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services.

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy. Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

This page was last updated on: 04/15/24