Information about visiting Kaiser Permanente in Northern California

 

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LAST UPDATED: July 1, 2020, 4:06 p.m.

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, we have implemented the following in our facilities:

Masks
In accordance with guidelines issued by the California Department of Public Health, masks or face coverings are required for all persons entering our facilities. If you arrive without a mask, we’ll provide one.

Temperature Screening
Anyone entering our facilities will encounter temperature checkpoints. If you are found to have an elevated temperature you will be asked additional questions with regards to your visit and either escorted to your appointment or asked to contact your care provider. Learn more »

Visitor Restrictions
Access to Kaiser Permanente hospitals, emergency departments, medical offices, and clinics is restricted, with a few exceptions. Learn more »

 

Temperature Screening

The safety of our members and employees is our highest priority. As part of our commitment to protecting your health, we have implemented temperature checkpoints at all our facilities.

A fever of 100°F or greater may be an indicator of illness, including the flu, coronavirus, or other infectious disease — and not everyone knows when they have a fever.

Our ambassador greeters will screen all those entering our buildings for an elevated temperature including members, visitors, patients, employees, and physicians. Temperatures will be taken with thermometers or thermal cameras that are being installed in our facilities.


If an elevated temperature is detected, a Kaiser Permanente ambassador may ask to double check your temperature. If you are found to have an elevated temperature you may be referred to a separate consult area where a doctor or licensed clinical professional can make a clinical determination and provide directions to the appropriate care setting, all others will be advised to contact their primary care provider. Hospital visitors with an elevated temperature also will not be permitted to enter.

This temperature reading will not be part of your medical record or stored as personal health information. By taking everyone’s temperature, even if you don’t have a fever, we are helping to protect you, the patients we serve, and each other.

Thank you for your understanding and cooperation.

 

Visitor Restrictions

For the health and safety of our patients, doctors, and staff, and in accordance with recent guidelines from the state of California, we are limiting visitors in our facilities. Anyone under 15 who is not a patient may not visit patients at this time.

Please do not visit or accompany patients if you have a cough or cold or are sick.

Thank you for your patience and understanding as we work diligently to protect our patients and staff and reduce the spread of COVID-19 in our communities.

Hospitals

 
No visitors are allowed, except for:

  • Same-day surgery — 1 visitor only
  • Labor and delivery, postpartum — 1 visitor only
  • Pediatrics — 1 visitor at a time, rotating between 2 designated caregivers
  • PICU, NICU — 2 designated support persons that may visit at the same time
  • Hospice/end of life — 1 visitor at a time or by special arrangement
  • Patients with disabilities who need assistance — 1 adult caregiver 18 years or older, rotating between 2 designated caregivers
  • Language assistance — 1 visitor, only if interpreter services aren’t sufficient
  • Drivers for arriving surgery patients — may enter to provide contact information, and then must leave until the patient is ready for discharge

 

Emergency departments

 
No visitors are allowed in our Emergency Departments, except for:

  • End of life care, 1 visitor at a time or by special arrangement
  • Patients with disabilities who need assistance — 1 adult caregiver, 18 years or older
  • Language assistance — 1 visitor, only if interpreter services aren’t sufficient

 

Medical offices and clinics

 
No one accompanying a patient may enter if they have cold or cough symptoms. Exceptions may apply for single adults with a pediatric patient. Otherwise, we’re accepting patients only, except for:

  • Pediatrics — 1 adult accompanying a child; clinical exceptions may apply
  • Patients with disabilities who need assistance — 1 adult caregiver, 18 years or older
  • Language assistance — 1 visitor, only if interpreter services aren’t sufficient