Information about visiting Kaiser Permanente in Northern California

 

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LAST UPDATED: April 24, 2020, 12 p.m.

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, we have implemented the following screening in our facilities:

Masks
In counties under public order, anyone entering our facilities must wear a mask. Masks are recommended for all persons entering our facilities in all other counties. If you arrive without a mask, we’ll provide one.

Temperature Screening
Anyone entering our facilities will encounter temperature checkpoints. If you are found to have an elevated temperature you will be asked additional question with regards to your visit and either escorted to your appointment or asked to contact your care provider. Learn more »

Visitor Restrictions
Access to Kaiser Permanente hospitals, emergency departments, medical offices, and clinics is restricted to patients only, with a few exceptions. Learn more »

 

Temperature Screening

 
The safety of our members and employees is our highest priority. As part of our commitment to protecting your health, we have implemented temperature checkpoints at all our facilities.

A fever of 100°F or greater may be an indicator of illness, including the flu, coronavirus, or other infectious disease — and not everyone knows when they have a fever.

Our ambassador greeters will screen all those entering our buildings for an elevated temperature including members, visitors, patients, employees, and physicians. Temperatures will be taken with thermometers or thermal cameras that are being installed in our facilities.

If an elevated temperature is detected, a Kaiser Permanente ambassador may ask to double check your temperature. If you are found to have an elevated temperature you may be referred to a separate consult area where a doctor or licensed clinical professional can make a clinical determination and provide directions to the appropriate care setting, all others will be advised to contact their primary care provider. Hospital visitors with an elevated temperature also will not be permitted to enter.

This temperature reading will not be part of your medical record or stored as personal health information. By taking everyone’s temperature, even if you don’t have a fever, we are helping to protect you, the patients we serve, and each other.

Thank you for your understanding and cooperation.

 

Visitor Restrictions

 
To help prevent the spread of COVID-19, access to Kaiser Permanente hospitals, emergency departments, and medical offices and clinics is restricted to patients only, with a few exceptions.

Our medical centers are open, operating, and safe. We’ll continue to provide high-quality care while protecting our staff, patients, and communities. We appreciate your understanding and cooperation.

We ask that anyone with a cough, fever, or any other illness, who’s not receiving medical care, refrain from entering our facilities. We have greeters at building entrances to screen patients and essential caregivers for respiratory symptoms and provide directions to the appropriate care setting.
 

Hospitals

No visitors are allowed in our hospitals, except for:

  • End-of-life care: 1 visitor at a time, unless by special arrangement.
  • Labor and Delivery, Postpartum, and Pediatrics, including PICU and NICU: 1 visitor, 15 or older, with no symptoms of illness. Exceptions may apply in Labor and Delivery and Pediatrics, under a clinician’s guidance.
  • Drivers for arriving surgery patients may enter to provide contact information, then must leave until the patient is ready for discharge.
  • Patients with cognitive disabilities who need assistance: 1 adult caregiver, 18 or older.
  • Language assistance: 1 person, only if interpreter services aren’t sufficient.

 

Emergency departments

No visitors allowed in our Emergency Departments, except for:

  • End-of-life care, by special arrangement.
  • Patients with cognitive disabilities who need assistance: 1 adult caregiver, 18 or older.
  • Language assistance: 1 person, only if interpreter services aren’t sufficient.

 

Medical offices and clinics

Patients only, except for:

  • Children accompanied by 1 adult in Pediatrics. Clinical exceptions may apply.
  • Patients with cognitive disabilities who need assistance: 1 adult caregiver, 18 or older.
  • Language assistance: 1 person, only if interpreter services aren’t sufficient.
  • No person accompanying a patient may come in with a cold or cough symptoms. Exceptions may apply to single adults with a pediatric patient.