You May Have Received Phone Calls from Company Pretending to be Kaiser Permanente

If you’ve received an unsolicited phone call from a number that looks like it’s coming from Kaiser Permanente but seems very different from other Kaiser Permanente calls or communication, you may have been the recipient of caller ID spoofing.

We are aware that some of our members have recently received phone calls from numbers with a fake Kaiser Permanente caller ID. These callers claim to be calling from or on behalf of Kaiser Permanente but have no actual affiliation with our organization. We apologize for any inconvenience or hardship these calls may cause.

Please know that Kaiser Permanente will not initiate a call to sell you pharmaceuticals nor ask for personal information like your credit card number over the phone. If you receive a suspicious phone call from someone who says they represent Kaiser Permanente, do not provide any personal information, and hang up immediately.

What is spoofing?

Spoofing is when a caller deliberately falsifies the information that appears on your caller ID display to disguise their identity. Scammers manipulate the caller ID so that the incoming call appears to be coming from a local or well-known phone number, making you more likely to answer and divulge sensitive personal information.

If you think you’ve been the victim of a spoofing scam, you can contact our Member Services Department, 650-742-2097. You can also file a complaint with the FCC and visit fcc.gov/spoofing for tips on how to avoid spoofing.