News & Events

COVID-19 information and visitor policy for Kaiser Permanente in Northern California

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, we have implemented the following screening in our facilities:

Masks
In counties under public order, anyone entering our facilities must wear a mask. Masks are recommended for all persons entering our facilities in all other counties. If you arrive without a mask, we’ll provide one.

Temperature Screening
Anyone entering our facilities will encounter temperature checkpoints. If you are found to have an elevated temperature you will be asked additional question with regards to your visit and either escorted to your appointment or asked to contact your care provider. Learn more »

Visitor Restrictions
Access to Kaiser Permanente hospitals, emergency departments, medical offices, and clinics is restricted to patients only, with a few exceptions. Learn more »

South San Francisco Services & Hours Changes

Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.

Before you head to our facilities in the South San Francisco area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.

NEW! All Stroke Survivors and Caregivers Invited to Attend Stroke Survivor Forums

We are offering a new stroke support group, open to all KP members, their guests, and the public. There is no cost to attend and no registration required. Drop in every 3rd Friday, 10:45 am – 12:00 noon in the First Floor, Conference Room A, San Mateo Medical Offices, 1000 Franklin Parkway, San Mateo, CA

January – June Series:

  • Jan. 17, 2020: Sexual Health after Stroke for You and Your Partner
  • Feb. 21, 2020: Falls Prevention after Stroke
  • March 20, 2020: Supporting Attention and Memory after Stroke
  • April 17, 2020: Arm Care and Health after Stroke
  • May 15, 2020: Go Go Gadget! Gadgets to Help with Everyday Life
  • June 19, 2020: Communication Strategies Post Stroke

Kaiser Permanente has Northern California’s Highest-Rated Medicare Plan – Also Among Highest Rated in U.S.

NCQA rated Kaiser Permanente Northern California among highest for consumer experience, prevention, and treatment

The National Committee for Quality Assurance rated Kaiser Permanente Northern California’s Medicare health plan a 5 out of 5 – the highest in Northern California, and among the highest rated in the country.

In the Health Insurance Plan Ratings 2019-2020, published today, Kaiser Permanente’s Medicare health plan in Northern California received a 5 and its commercial health plan a 4.5. Kaiser Permanente’s Southern California region received the same ratings – making the two plans among the highest rated in California and the nation.

Kaiser Permanente Receives Top Score in LGBTQ Care Equity for 10 Years

For the tenth consecutive year, Kaiser Permanente’s hospitals have been recognized as an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation, the educational arm of the nation’s largest lesbian, gay, bisexual, transgender, and queer civil rights organization.

The Healthcare Equality Index evaluates more than 1,600 health care facilities nationwide on their policies and practices related to the equity and inclusion of their LGBTQ patients, visitors, and employees. Kaiser Permanente has participated in the HEI since 2008 and has consistently moved up in its rankings, achieving a perfect score in 2010 and every year since.