News & Events

COVID-19 Visitor Policy

COVID-19 Visitor Policy

Anyone entering our facilities must continue to wear a well-fitted mask, that covers their nose, mouth and chin, regardless of vaccination status. You may receive a recommendation to wear a KP supplied mask upon entry to facility to improve safety.

Per a health order from the state of California, hospital or skilled nursing facility visitors must provide proof of full vaccination or a negative COVID-19 PCR test result which has been taken within 48 hours before entry or a negative COVID-19 antigen test result which has been taken within 24 hours before entry. This is not applicable to those entering the facility to access the lab, pharmacy, or radiology.

These visitor restrictions correspond directly to the CDPH-published COVID-19 transmission rates in the county that our hospitals are located and are based on 4 levels of transmission rates: high, substantial, moderate, or low.

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Latest Updates on COVID Testing

Use a COVID-19 home antigen test at the first sign of symptoms. Visit kp.org/covidtests to learn how you can get a test at no cost.

Please don’t go to urgent care or the emergency department for COVID-19 testing — only members who need immediate care should go to those locations.

Flu Shots Still Available at our Injection Clinics

The flu is more serious than the common cold. Protect what you love from serious health risks by getting your annual no cost flu shot. Flu vaccinations are available for adults and children, 6 months and older. No appointment is needed; just walk in. Please bring your photo ID and wear a mask.

Now through March 31, members can also get a flu shot at no additional cost from select retailers including Walgreens, Costco, CVS, Rite-Aid, Safeway, and Walmart. See more information at kp.org/flu.

Flu shot dates and locations are subject to change. Before you visit, go to kp.org/flu or call 1-800-573-5811 for the most up-to-date information and other Kaiser Permanente flu clinic locations.

Para información sobre los horarios y los lugares de vacunación, llame al 1-800-573-5811.

欲瞭解感冒疫苗接種時間和地點,請致電 1-800-573-5811.

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You May Have Received Phone Calls from Company Pretending to be Kaiser Permanente

If you’ve received an unsolicited phone call from a number that looks like it’s coming from Kaiser Permanente but seems very different from other Kaiser Permanente calls or communication, you may have been the recipient of caller ID spoofing.

We are aware that some of our members have recently received phone calls from numbers with a fake Kaiser Permanente caller ID. These callers claim to be calling from or on behalf of Kaiser Permanente but have no actual affiliation with our organization. We apologize for any inconvenience or hardship these calls may cause.

Please know that Kaiser Permanente will not initiate a call to sell you pharmaceuticals nor ask for personal information like your credit card number over the phone. If you receive a suspicious phone call from someone who says they represent Kaiser Permanente, do not provide any personal information, and hang up immediately.

What is spoofing?

Spoofing is when a caller deliberately falsifies the information that appears on your caller ID display to disguise their identity. Scammers manipulate the caller ID so that the incoming call appears to be coming from a local or well-known phone number, making you more likely to answer and divulge sensitive personal information.

If you think you’ve been the victim of a spoofing scam, you can contact our Member Services Department, 650-742-2097. You can also file a complaint with the FCC and visit fcc.gov/spoofing for tips on how to avoid spoofing.

COVID-19 Vaccinations Available at No Cost

Members and non-members age 12 and over are encouraged to make an appointment for a free COVID-19 vaccine. Learn more at kp.org/covidvaccine.

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