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Member Services

Member Services office at this location is temporarily closed until further notice.

The Member Services department is located at the Willow Building. Member Services functions as a liaison between the member and the Kaiser Permanente Medical Center. Its primary purpose is to assist and educate members about Health Plan benefits and services provided by Kaiser Permanente Medical Care Program.

Call center services are available.

Online
Please visit kp.org

Members who require assistance can call the Member Services Contact Center.

800-464-4000 or TTY 711 (English)
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Open 7 days a week, 24 hours a day, closed holidays.

Medicare members: 800-443-0815 or TTY 711, open 7 days a week, from 8 am to 8 pm

Point-of-Service (POS), PPO, and Out-of-Area Indemnity (OOA) members

800-788-0710 or TTY 711, open Monday through Frida