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Member Services

Members who require assistance can call our Member Services Contact Center.

800-464-4000 or TTY 711 (English)
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Open 7 days a week, 24 hours a day (closed holidays)

Medicare members

1-800-443-0815 or TTY 711
Open 7 days a week, 8:00 a.m. to 8:00 p.m.

Point-of-Service (POS), PPO, and Out-of-Area Indemnity (OOA) members

1-800-788-0710 or TTY 711
Monday through Friday
7:00 a.m. to 7:00 p.m.

You can also email or chat online with a Member Services representative on our website at KP.org/supportcenter.

Member Services may be open in other locations if you would like to walk in with questions about your membership. See the locations.

If you would like medical records assistance, including state disability insurance verification, Family Medical Leave Act (FMLA) or immunization records, please contact our Release of Medical Information departmentsee all ROMI locations.