News & Events

Update on Northern California Fires

Kaiser Permanente is closely monitoring the fires in Northern California. Our top priority is the safety of our patients, members, employees, and our community.

At this time, no Kaiser Permanente facilities in Northern California have been affected by the fires.

Information on fires and smoke in Northern California, including how to check your local air quality index >

You May Have Received Phone Calls from Company Pretending to be Kaiser Permanente

If you’ve received an unsolicited phone call from a number that looks like it’s coming from Kaiser Permanente but seems very different from other Kaiser Permanente calls or communication, you may have been the recipient of caller ID spoofing.

We are aware that some of our members have recently received phone calls from numbers with a fake Kaiser Permanente caller ID. These callers claim to be calling from or on behalf of Kaiser Permanente but have no actual affiliation with our organization. We apologize for any inconvenience or hardship these calls may cause.

Please know that Kaiser Permanente will not initiate a call to sell you pharmaceuticals nor ask for personal information like your credit card number over the phone. If you receive a suspicious phone call from someone who says they represent Kaiser Permanente, do not provide any personal information, and hang up immediately.

What is spoofing?

Spoofing is when a caller deliberately falsifies the information that appears on your caller ID display to disguise their identity. Scammers manipulate the caller ID so that the incoming call appears to be coming from a local or well-known phone number, making you more likely to answer and divulge sensitive personal information.

If you think you’ve been the victim of a spoofing scam, you can contact our Member Services Department, 650-742-2097. You can also file a complaint with the FCC and visit fcc.gov/spoofing for tips on how to avoid spoofing.

COVID-19 Vaccinations Available at No Cost

Members and non-members age 12 and over are encouraged to make an appointment for a free COVID-19 vaccine. Learn more at kp.org/covidvaccine.

Learn more >

COVID-19 Information and Visitor Policy for Kaiser Permanente in Northern California

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, we have implemented the following in our facilities:

Masks

Anyone entering our facilities must wear a mask over their nose and mouth, regardless of vaccination status.

Temperature Screening

Anyone entering our hospital and surgical settings in our facilities will encounter temperature checkpoints. If you are found to have an elevated temperature you will be provided further instruction.

Potential visitors should stay home if they feel sick. Those entering our medical office buildings or other clinic locations will be prompted to self-screen for COVID-19 symptoms and provided direction if they have symptoms.

Visitor Policy

Visitor restrictions are in effect for all our facilities and correspond directly to the CDC-published COVID-19 transmission rates in the county that our hospitals are located and are based on 3 levels of transmission rates: substantial, high, or low.

Per a health order from the state of California, hospital or skilled nursing facility visitors must provide proof of full vaccination or a negative COVID-19 test taken within 72 hours in order to enter these facilities to visit/accompany a patient. This is not applicable to those visiting lab, pharmacy or radiology, or those visiting critical condition and imminently dying patients. Limited exceptions for essential support persons.

Please call ahead prior to visiting our facilities if you have questions.

View detailed information for this area >

South San Francisco Services & Hours Changes

Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.

Before you head to our facilities in the South San Francisco area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.

Download Our Member Apps

My Doctor Online

My Doctor Online

My Doctor Online

Some things are easier to remember than others. For Northern California Kaiser Permanente members, remembering doctor’s appointments and immunizations just got easier.

For Northern California members only.

Get it on Google playAvailable on the App Store

My KP Meds

My KP Meds

My KP Meds

View your list of medications from your Kaiser Permanente medical record and set reminders to help you remember how much medication to take and when to take it.

For Northern California members only.

Get it on Google playAvailable on the App Store

Kaiser Permanente

Kaiser Permanente

Kaiser Permanente

The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions.

Get it on Google playAvailable on the App Store