News & Events

Visitor Policy and COVID-19 Information

We have updated the visitation guidance for hospital and ambulatory settings based on the most recent public health order by the CDPH to include the key changes below:

Hospitals and clinics may now allow all patients to have visitors without restriction provided physical distancing can be accomplished and visitors comply with infection control guidelines, including masking.

Visitors are no longer required to show proof of vaccination or of negative COVID-19 test result to visit their family or friends in the hospital.

Anyone entering our facilities must continue to wear a well-fitted mask, that covers their nose, mouth, and chin, regardless of vaccination status. You may receive a recommendation to wear a KP supplied mask upon entry to facility to improve safety. Please adhere to all self-symptom screening required for entry to our facilities as posted at entry points.

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Latest Updates on COVID-19 Testing

Most of the time, you can use an easy and reliable no-cost home antigen test for your COVID-19 testing needs. Not sure which COVID-19 test is right for you? See our guidelines on choosing the right COVID-19 test.

For those times that you need an in-person COVID-19 PCR test as directed by your doctor or if you are attending an event or activity that specifically requires a negative PCR test result, you can now get a rapid PCR test with results in approximately 2 hours at our convenient Northern California Kaiser Permanente testing locations. No appointment is needed and there is no cost.

Volunteer to Share Your Experience and Help Make a Difference in Patient Care

Since its official launch in 2012, Kaiser Permanente Redwood City and South San Francisco Medical Centers’ Patient Advisory Council (PAC) has grown from an idea to a highly active group of members who help make a difference in the patient experience for all Kaiser Permanente members and their families. Currently, the PAC has 17 Patient Partners. We are excited to expand the program so we can make an even greater impact.  The goal for our PAC is to represent the diversity of the communities we serve in San Mateo County.

Our PAC plays an important role by sharing the experiences and insights of our members to help shape our programs. In addition to monthly PAC meetings, Patient Partners also have opportunities to participate in medical center committees, focus groups, and a wide variety of projects with Kaiser Permanente staff and physicians. Read the full article and apply to volunteer on the PAC.

You May Have Received Phone Calls from Company Pretending to be Kaiser Permanente

If you’ve received an unsolicited phone call from a number that looks like it’s coming from Kaiser Permanente but seems very different from other Kaiser Permanente calls or communication, you may have been the recipient of caller ID spoofing.

We are aware that some of our members have recently received phone calls from numbers with a fake Kaiser Permanente caller ID. These callers claim to be calling from or on behalf of Kaiser Permanente but have no actual affiliation with our organization. We apologize for any inconvenience or hardship these calls may cause.

Please know that Kaiser Permanente will not initiate a call to sell you pharmaceuticals nor ask for personal information like your credit card number over the phone. If you receive a suspicious phone call from someone who says they represent Kaiser Permanente, do not provide any personal information, and hang up immediately.

What is spoofing?

Spoofing is when a caller deliberately falsifies the information that appears on your caller ID display to disguise their identity. Scammers manipulate the caller ID so that the incoming call appears to be coming from a local or well-known phone number, making you more likely to answer and divulge sensitive personal information.

If you think you’ve been the victim of a spoofing scam, you can contact our Member Services Department, 650-742-2097. You can also file a complaint with the FCC and visit fcc.gov/spoofing for tips on how to avoid spoofing.

COVID-19 Vaccinations Available at No Cost

Members and non-members age 12 and over are encouraged to make an appointment for a free COVID-19 vaccine. Learn more at kp.org/covidvaccine.

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Download Our Member Apps

My Doctor Online

My Doctor Online

My Doctor Online

Some things are easier to remember than others. For Northern California Kaiser Permanente members, remembering doctor’s appointments and immunizations just got easier.

For Northern California members only.

Get it on Google playAvailable on the App Store

My KP Meds

My KP Meds

My KP Meds

View your list of medications from your Kaiser Permanente medical record and set reminders to help you remember how much medication to take and when to take it.

For Northern California members only.

Get it on Google playAvailable on the App Store

Kaiser Permanente

Kaiser Permanente

Kaiser Permanente

The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions.

Get it on Google playAvailable on the App Store