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Operational Hours and Services Offering for Kaiser Permanente in Santa Rosa during the COVID-19 Pandemic

Accessing care 

Our Santa Rosa Hospital and Emergency Department on Bicentennial Way is open.

Pharmacy:   If the prescription is not urgent, we recommend using our mail order pharmacy to refill medications via kp.org or calling 888-218-6245. 

Medical Office Building 1,  OPEN

Monday through Friday, 8 a.m. to 8 p.m

Saturday and Sunday, 9 a.m. to 7 p.m.

 

Medical Office Building 2: OPEN

Monday through Friday, 8:45 a.m. to 6 p.m

Weekends and Holidays: CLOSED

 

Medical Office Building 4: OPEN

Monday through Friday, 8:45 a.m. to 6 p.m

Weekends and Holidays: CLOSED

 

Santa Rosa Mercury Way:  OPEN

Monday through Friday, 8:45 a.m. to 6 p.m

Weekends and Holidays: CLOSED

 

Discharge Pharmacy: OPEN 

Monday through Friday, 8 a.m. to 2 a.m

 

 

Rohnert Park: OPEN

Monday through Friday, 6 a.m. to 5 p.m

Weekends and Holidays: CLOSED

 

  • If you need to fill a prescription right away, please go to any open Kaiser Permanente pharmacy or any open CVS, Rite-Aid, Safeway, Walgreens or Walmart. If you go to one of those non-Kaiser Permanente pharmacies, it will be covered with no additional cost to you. If you go to a different pharmacy, please be sure to keep the receipt(s) so you can be reimbursed at later date. 

Laboratory Services: 

Medical Office Building 2, Suite 185: OPEN

Monday through Friday, 6 a.m. to 7 p.m

Saturday and Sunday, 6 a.m. to 3 p.m.

 

Medical Office Building 2, Suite 310: OPEN

Monday through Friday, 6 a.m. to 3 p.m

Weekends and Holidays: CLOSED

 

Santa Rosa Mercury Way:  OPEN

Monday through Friday, 7 a.m. to 5 p.m

Weekends and Holidays: CLOSED

 

Rohnert Park: OPEN

Monday through Friday, 6 a.m. to 5 p.m

Weekends and Holidays: CLOSED

 

Discharge Pharmacy: OPEN 

Monday through Friday, 7 a.m. to 4 p.m

Weekends and Holidays: CLOSED

 

 

Medical Office Building 4: CLOSED

Closed at this location until further notice

 

 

 

Release of Medical Information:

To help stop the spread of the Coronavirus, Release of Medical Information has closed this site to walk-up traffic until further notice.

The Release of Medical Information Team is still available to assist you access your health information:

Telephone: 707-571-3770 Monday through Friday 8:30 a.m. to 5 p.m.

Email: SRO.ROI@kp.org

Online: kp.org/requestrecords

 

 

If you need medical advice, please call the Kaiser Permanente Appointment and Advice Call Center at 866-454-8855 or go to kp.org. 

 If this a medical emergency, please call 911. 

 We’re in this together and we all have a role to play
Thank you for all you are doing to limit the spread of COVID-19. Your actions will make a big difference. As the situation evolves, know that we are doing everything we can to ensure the safety of our members, physicians, and staff, including ensuring that our frontline teams have the personal protective equipment they need, testing more patients quickly and safely, and preparing to treat a potential increase of patients who are ill.

For more information about COVID-19 and how to get care: kpdoc.org/COVID19

Para más información en español, haga clic aquí.

Sincerely,
Your Care Teams at Kaiser Permanente