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Santa Rosa Services & Hours Changes

Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.


Before you head to our facilities in the Santa Rosa area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.

Temporary Changes in Hours | Temporary Relocations | Temporary Closures

 

Temporary Changes in Hours

Visiting Hours
11 a.m. to 7 p.m.
7 days a week

Medical Office Building 1: OPEN
Monday through Friday, 8 a.m. to 8 p.m
Weekends and Holidays: 9 a.m. to 7 p.m.

Medical Office Building 2: OPEN
Monday through Friday, 6 a.m. to 6 p.m
Weekends and Holidays: CLOSED

Medical Office Building 4: OPEN
Monday through Friday, 6 a.m. to 6 p.m
Weekends and Holidays: CLOSED

Santa Rosa Mercury Way:  OPEN
Monday through Friday, 6 a.m. to 6 p.m
Weekends and Holidays: CLOSED

Rohnert Park: OPEN
Monday through Friday, 8:45 a.m. to 6 p.m
Weekends and Holidays: CLOSED

Discharge Pharmacy: OPEN
8:00am to 2:00am

If you need to fill a prescription right away, please go to any open Kaiser Permanente pharmacy or any open CVS, Rite-Aid, Safeway, Walgreens or Walmart. If you go to one of those non-Kaiser Permanente pharmacies, it will be covered with no additional cost to you. If you go to a different pharmacy, please be sure to keep the receipt(s) so you can be reimbursed at later date.

Laboratory Services

Medical Office Building 1 OPEN (moving to this new location on 8/30/2021) on the 2nd floor
Monday through Friday, 6 a.m. to 7 p.m / Saturday and Sunday, 6 a.m. to 3 p.m.

Medical Office Building 4: CLOSED

Santa Rosa Mercury Way: OPEN
Monday through Friday, 8 a.m. to 5 p.m

Rohnert Park: OPEN
Monday through Friday, 8 a.m. to 5 p.m

 

 

Temporary Relocations

 

 

Temporary Closures

Member Services

Our Member Services offices are temporarily closed. Call 1-800-464-4000 or visit kp.org for questions about your coverage, benefits, co-pays, or premiums, as well as complaints/grievances, and outside claims.

Release of Medical Information

To help stop the spread of the coronavirus, Release of Medical Information has closed this site to walk-up traffic until further notice. Visit kp.org/requestrecords to request records online.

The Release of Medical Information team is still available to assist you access your health information. Email SRO.ROI@kp.org any time or call us at 707-571-3770, Monday through Friday from 8:30 a.m. to 5 p.m.