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Visitor Policy and COVID-19 Information

We have updated the visitation guidance for hospital and ambulatory settings based on the most recent public health order by the CDPH to include the key changes below:

Hospitals and clinics may now allow all patients to have visitors without restriction provided physical distancing can be accomplished and visitors comply with infection control guidelines, including masking.

Visitors are no longer required to show proof of vaccination or of negative COVID-19 test result to visit their family or friends in the hospital.

Anyone entering our facilities must continue to wear a well-fitted mask, that covers their nose, mouth, and chin, regardless of vaccination status. You may receive a recommendation to wear a KP supplied mask upon entry to facility to improve safety. Please adhere to all self-symptom screening required for entry to our facilities as posted at entry points.

Inpatient Facilities

Effective Dec. 2, 2022, the Santa Rosa Medical Center will be moving to a more restrictive visitor policy for the Hospital and Emergency Department, allowing up to 1 visitor at a time.

Hospitals may restrict or prohibit visitation on select inpatient units in the case of a suspected or confirmed COVID-19 outbreak in the facility or increased transmission rates. Hospitals choosing to restrict or prohibit visitation must always allow up to two visitors to the special groups as outlined in the CDPH guidelines:

  • Pediatric patients
  • Labor and Delivery patients

Hospitals must comply with their counties’ visitation restrictions if stricter than regional guidelines.

Visitors age 14 and younger are not permitted in the hospital or ED at this time.
Hospital visitor hours: 8 a.m.-7 p.m.

Medical Office Buildings and Clinics

Our medical offices and clinics now allow all patients to have companions or support persons without restriction provided physical distancing can be accomplished and visitors comply with the infection control guidelines, including masking.

Safety precautions for all facilities

  • Departments may limit visitors based on space, medical condition, or type of procedure.
  • Follow instructions from staff.
  • Maintain all safety precautions: masking, social distancing, and hand washing. Stay home if you are sick.
  • No visitors with COVID-19 symptoms or suspected COVID-19.
  • Visitors should limit movement in the facility.
  • No eating or drinking in patient rooms.
  • Visitors under 18 may visit if they are able to comply with all infection control measures, including masking, during the visit.
  • Consider asking if a virtual visit is possible.
  • Visit kp.org/covidvaccine for more information about COVID-19 vaccinations.
  • Masks still required at all times, even if you are vaccinated.
  • Visit Covid Vaccine Clinic Hours at the Santa Rosa MedicalCenter, for changes and holiday hours

Please note, these recommendations are subject to change based on new guidance from CDPH and other regulatory agencies, or due to outbreaks or changes in the transmission of COVID-19 in the communities.