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Member Outreach

Getting Started as a New Member

Thank you for choosing Kaiser Permanente as your health care provider. As a member, you can access services at any of our locations as soon as your coverage becomes effective. You will receive your Kaiser Permanente identification card and informational material by mail.

Our Member Services department serves as a resource for patients who have questions or need assistance in understanding their health plan benefits and in obtaining services at our facility.

New Member Experience

We have New Member Experience Representatives to help you get to know us. They will be happy to answer your questions, assist with selection of a primary care physician, and guide you through your first steps as a Kaiser Permanente member. We also offer assistance with transferring prescriptions and medical records, and getting set up with a kp.org account as well as our preventive care mobile phone app.  Our representatives can be reached Monday through Friday at 707-393-3186, 8:30 a.m. to 4:30 p.m.

Santa Rosa Locations

Kaiser Permanente has offices in several locations in and near Santa Rosa. Visit our Locations & Directions section for online tours, driving directions and detailed maps of each building. Please note that emergency services are only located at 401 Bicentennial Way, in our hospital building.

Getting Your Medical Record Number

Your new medical record number will be printed on your Kaiser Permanente ID card. You may need health services as soon as your coverage is effective but before your Kaiser Permanente ID card arrives. If so, you can request your medical record number by calling Member Services. If you aren’t sure of your exact effective date, Member Services can tell you.  Call 1-800-464-4000 for further assistance.

Choosing a Personal Primary Care Clinician

Building a relationship with a personal physician is an important part of your health care. The person you select will coordinate and oversee your medical care. We encourage you to select a primary care practitioner right away, before you actually need care.

To choose a personal clinician, after you’ve obtained a medical record number, call New Member Experience at 707-393-3186 or you can choose an available Kaiser Permanente Santa Rosa clinician online.