Interpreter Services at Kaiser Permanente Santa Rosa
Support Services Building
401 Bicentennial Way
Santa Rosa, CA 95403
We provide free interpreter services to our members
To promote, enhance and improve the quality of medical care to the community by means of communication and collaboration between Kaiser Permanente patients and staff.
Interpreters are available 24 hours 7 days a week by phone or in-person. By calling your doctor’s office or department the staff will facilitate your language needs by arranging for interpreters that speak your language. We also provide face to face interpreting in Spanish, American Sign Language, Mandarin, Cantonese, Korean, etc. Telephonic interpretation is available in more than 180 Languages.
Our Nine Professional Healthcare Spanish- English Interpreters have formal training and certification in interpretation. Fully versed in medical terminology these interpreters are experts in their field of communication. They provide transparency when communicating your message to our staff.
Interpreter Ethics and Training
Our Interpreters have completed Professional Healthcare Interpreter Training at accredited schools. Several hold and maintain National Certification as Medical Interpreters. They must pass Interpreter Testing and Assessment and maintain their certification.
You can trust our professional healthcare interpreters to provide:
- Respect for individuals and their communities
- Professionalism and integrity
- Accuracy and completeness
- Cultural responsiveness
American Sign Language Interpreters
American Sign Language (ASL)
ASL interpreters are available by pre-arranged appointment. Please contact us by email at the following address; SRO.Languages@kp.org to request an interpreter. California Relay Service Telephone number 1-800-735-2922 available 24 hours a day 7 days a week.
Do we speak your language?
Language Identification Cards are available at our reception desks. To assist our ability to communicate with you, we have dual handset phones available throughout the facility. We have over 180 languages available at our fingertips.
When you are admitted to the hospital you will be issued a wrist band with your language preference. This ensures that staff members are aware of your language needs at any point of contact, including when you are away from your hospital room.
Your nurse will ask you if you need an interpreter. Communicating with you in your language will help us improve your hospital stay and may even shorten the length of time you are hospitalized. We maintain a commitment to patient centered care and offer culturally sensitive care to patients, friends and family.