News & Events

Flu Information Update

A large number of people are experiencing flu-like symptoms in Northern California.  If you think you are in need of medical attention, you may be able to avoid wait time by making medical appointments online. If you need information about flu symptoms and what to do if you think you have it, go to for frequently asked questions and health guidelines.  And, it’s not too late for a flu shot to help protect you. As always, if you feel you are having a medical emergency, call 911 or go to the nearest emergency room.

Coming Soon 2018

New Mercury Way Medical Offices, schedule to open Spring 2018

Soon, you’ll have even more access to quality care in the Santa Rosa Community.  This new facility will offer many convenient features and services to help you and your family enjoy care closer to home.

Additional information – New Mercury Way Medical Offices


Alert: Santa Rosa Medical Center is Now Open

The entire Kaiser Permanente Santa Rosa Medical Center is now open – Hospital, Emergency Department and all medical office buildings.  Flu clinics continue to be available as originally scheduled.

Member with questions about scheduled appointments should  contact the Appointment and Advice Call Center at 1-866-454-8855.  In addition, video visits and telephone appointments are available.

Getting Your Prescriptions

Kaiser Permanente members needing a prescription or refill may go to any Kaiser Permanente pharmacy. All Santa Rosa Medical Center pharmacies (Hospital, MOB 1, MOB 2, MOB 4, and Rohnert Park) are operating at their regular service hours.

If other assistance is needed–including replacing or redirecting prescriptions if you have been affected or displaced by the wildfires–members should contact the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.

For information about member coverage, billing, or if your Kaiser Permanente ID card has been lost, call our Member Service Contact Center.

Member Service Contact Center

Open 24 hours a day, 7 days a week (closed holidays).

English: 1-800-464-4000

Spanish: 1-800-788-0616

Chinese dialects: 1-800-757-7585

TTY: 711

When calling, be sure to let our Member Services representative know you’ve been affected by the wildfires.

If you have an upcoming scheduled surgery or hospital procedure, your surgery scheduler will contact you about where and when your surgery can occur. You may have already heard from them by the time you receive this communication. You can also contact your surgery scheduler directly at 707-566-5585 for more information.

Santa Rosa:

  • Hospital Outpatient Lab Monday through Friday , 6 a.m. to 1 p.m., Sunday, 8 a.m. to 12:30 p.m., 1:30 to 4:30 p.m.
  • MOB 2 Lab is open Monday through Friday, 7 a.m. to 6 p.m.
  • Lab MOB 4 2nd floor open Monday through Friday, 7:00 a.m. to 6:00 p.m.
  • Pharmacy MOB 1 1st floor Monday through Saturday, 9 a.m. to 8 p.m., Sunday, 9 a.m. to 7:30 p.m.
  • Pharmacy MOB 2 Monday through Friday, 9 a.m. to 6 p.m.
  • Pharmacy MOB 4 1st floor open Monday through Friday, 8:30 a.m. to 6:15 p.m.
  • Member flu shot clinic MOB 2 lobby 10 a.m. to 6 p.m.
  • Member flu shot clinic MOB 4 conference room 10 a.m. to 6 p.m.

Mental Health and Wellness services are available at the 3554/3558 Roundbarn Blvd. offices.

The 3559 Roundbarn Blvd. office is open with services for Neurology, Endocrinology and Chronic Pain Departments.

3333 Mendocino Ave. services, including cosmetic services and hearing aid center, are now open.

Rohnert Park: 

  • Family Medicine and Pediatric appointments 8:30 a.m. to 5 p.m. 
  • Pharmacy 8:30 a.m. to 6:00 p.m.
  • Lab is open Monday through Friday, 7 a.m. to 5 p.m.
  • Member flu shot clinic Rohnert Park 10 a.m. to 6 p.m.

2235 Mercury Way, Suite 240: 

  • Mental health services Monday through Thursday 8 a.m. to 7 p.m. and Friday, 8 a.m. to 5:30 p.m.

If you have a medical emergency, call 911.


Solar Panel Construction

At your next visit, please allow extra time to park your car or use the valet service.

We’re installing energy-efficient solar panels at 401 Bicentennial Way and this will affect parking.

Thank you for your patience as we continue our environmental stewardship efforts.

Mammography Appointments Available on Saturdays


Mammography Appointments Now Available on Saturdays!

When: Now through December 2017

7:30am – 11:30am

Where: Medical Office Building 5, 3925 Old Redwood Hwy.

Who: All Members Needing Mammograms

Why: Because We Save Lives!


To book an appointment, please call Medical Imaging Department 707-393-4336 


Download Our Member Apps

My Doctor Online

My Doctor Online

My Doctor Online

Some things are easier to remember than others. For Northern California Kaiser Permanente members, remembering doctor’s appointments and immunizations just got easier.

For Northern California Members Only.

Get it on Google playAvailable on the App Store

My KP Meds

My KP Meds

My KP Meds

View your list of medications from your Kaiser Permanente medical record and set reminders to help you remember how much medication to take and when to take it.

For Northern California Members Only.

Get it on Google playAvailable on the App Store

Kaiser Permanente

Kaiser Permanente

Kaiser Permanente

The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions.

Get it on Google playAvailable on the App Store