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Member Services

OUR LOCATIONS

Our department is temporarily closed.  We’re available by phone at our member service contact center.

MEMBER SERVICE CONTACT CENTER

Phone
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (華語 Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Online
Visit kp.org


OUR SERVICES

Get Information

  • Enrollment information and eligibility
  • Benefits and coverage, including adding or removing people from your plan; claims questions; the dispute-resolution process, and other general information
  • Copayments and medical bills; payment status
  • Name or address changes

Order

  • Evidence of Coverage booklet
  • Guidebooks for other service areas and other publications, including the Kaiser Permanente Healthwise Handbook
  • Kaiser Permanente ID cards
  • Payment coupon booklets

RESOURCES