Member Services
SANTA CLARA MEMBER SERVICES
Address
1st Floor, Dept. 162
710 Lawrence Expy
Santa Clara, CA 95051
Hours
Mon – Fri: 9 a.m. to 4:30 p.m.
Closed at 3 p.m., third Thursday of every month.
Telephone
1-800-464-4000 (toll free)
MEMBER SERVICE CONTACT CENTER
Phone
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (華語 Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)
Phone Hours
24 hours a day, 7 days a week
Closed holidays
Online
Visit kp.org
OUR SERVICES
Get Information
- Enrollment information and eligibility
- Benefits and coverage, including adding or removing people from your plan; claims questions; the dispute-resolution process, and other general information
- Copayments and medical bills; payment status
- Name or address changes
Order
- Evidence of Coverage booklet
- Guidebooks for other service areas and other publications, including the Kaiser Permanente Healthwise Handbook
- Kaiser Permanente ID cards
- Payment coupon booklets
RESOURCES