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Member Outreach and Physician Selection

1st Floor, Dept. 160
710 Lawrence Expy
Santa Clara, CA 95051

Phone Hours
Monday through Friday,  9 a.m. to 5 p.m.

Walk-in Hours
Monday through Friday,  9 a.m. to 4:30 p.m.
Closed at 3 p.m., third Thursday of every month.




We believe that building a relationship with a Primary Care Physician is an important part of the member’s health care experience. The primary function of Member Outreach is to link all members to their own primary care provider and to welcome and integrate new and returning members to the Medical Center and Health Plan. Member Outreach Representatives answer questions regarding primary and specialty care providers; offer new member orientations; and assist new members in ways to navigate the facility.

Whether you need assistance registering at kp.org, choosing a personal physician, or transferring medical records and prescriptions, member outreach is here for you. We’re ready with answers on topics such as:

  • Registering for a kp.org account
  • Choosing your personal physician
  • Transferring medical records and prescriptions
  • New member orientation
  • How to transition out of the pediatrics department once you turn 18

Please call us at 1-888-466-1800 to schedule a meeting with one of our Member Outreach Specialists.