Video Visits Help a Family Through Crisis
Kaiser Permanente offers members many options for connecting with their doctors, including convenient video visit appointments. Video visits helped the Fegraus family through an unfortunate accident with nine-month-old Emma that turned the family’s life upside-down.
It was an unfortunate accident that turned the Fegraus family’s life upside-down. Over breakfast one morning, nine-month old Emma accidentally pulled a cup full of scalding hot tea onto her chest and lap. “I was terrified,” said her mother, Laura.
Emma was rushed to the emergency room at Kaiser Permanente San Rafael Medical Center, where, thankfully, her injuries were deemed non-life threatening. As soon as she was discharged the next morning, Emma’s pediatrician,Richard Dow, MD, quickly made arrangements for renowned burn specialist, Clyde Ikeda, MD based at Kaiser Permanente South San Francisco Medical Center to care for her in the crucial days following the accident.
On the first trip from their home in San Rafael to see Dr. Ikeda, the Fegraus family quickly realized how time-consuming it would be to meet with Dr. Ikeda for all of Emma’s follow-up appointments. “It was stressful because we had an infant with an injury in the car,” said Laura.
Read the full story on the Kaiser Permanente Cares website.