San Rafael Services & Hours Changes
Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.
Before you head to our facilities in the San Rafael area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.
Temporary Changes in Hours | Temporary Relocations | Temporary Closures
Temporary Changes in Hours
Visiting Hours
9 a.m. to 5 p.m.
7 days a week
Department Name: Outpatient Pharmacy
Location: San Rafael Medical Center MOB1
Address: 99 Montecillo Rd, San Rafael, CA 94903
Hours: Temporarily changed to Mon-Fri 8am-8pm. Weekend hours remain 8am to 6:30pm.
Temporary Relocations
Temporary Closures
Member Services
Member Services Department Temporarily Closed for Walk-in Assistance
Member Services Contact Center is available
We’re still here to help you by phone or online.
Call 1-800-464-4000 or visit kp.org for questions about your coverage, benefits, co-pays, or premiums, as well as complaints/grievances, and outside claims.
Member Services can assist and provide information about the following:
- Evidence of Coverage booklets and benefits
- Claims and dispute resolution process
- How to access services
- Adding or deleting dependents from coverage
- Name or address change
- Eligibility letters
- Replacing lost or stolen Health Plan ID cards
Release of Medical Information
Our Release of Medical Office offices are temporarily closed. Our Intake locations in San Rafael, Petaluma and Novato, effective Friday, April 24, 2020 until further notice. Here are ways you can still access many of our services On kp.org, it’s easy to access your health information
- Request and view your medical records
- File a disability claim
- Request Family and Medical Leave Act certification
Get started today at kp.org/requestrecords
Email: san-rafael-roi-department@kp.org
Telephone: (415) 492-6317
