Kaiser Permanente Operational Hours and Services in Wake of the North Bay Wildfires
Kaiser Permanente San Rafael Member/Patient Services
San Rafael Medical Center, and our Downtown San Rafael, Novato, Petaluma, Smith Ranch Road, and Mill Valley offices are open. Flu shots continue to be available as originally scheduled.
Getting Your Prescriptions If You’re Affected or Displaced
Kaiser Permanente members needing a prescription or refill may go to any Kaiser Permanente pharmacy. All San Rafael Medical Center pharmacies (Downtown San Rafael, Terra Linda, Novato, and Petaluma) are operating at their regular service hours.
If other assistance is needed, including replacing or redirecting prescriptions, members should contact the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.
For information about member coverage, billing, or if your Kaiser Permanente ID card has been lost, call our Member Service Contact Center.
Member Service Contact Center
Open 24 hours a day, 7 days a week (closed holidays).
Chinese dialects: 1-800-757-7585
*When calling, be sure to let our Member Services representative know you’ve been affected by the wildfires.