Main page content
< Back

Welcome to Kaiser Permanente Services in the South Bay

New Members

Thank you for choosing Kaiser Permanente as your health care provider. Our members can access services at any of our locations as soon as their coverage becomes effective. If you aren’t sure of your exact effective date, ask your employer or call Member Services at 800-464-4000.

New Member Guidebook
Guidebook in Chinese
Guidebook in Spanish

You will receive your Kaiser Permanente identification card and informational material after your coverage becomes effective. However, since you may need health services as soon as your coverage is effective, following the links below can help you get started.

Getting started

Getting Your Medical Record Number

Printed on your Kaiser Permanente ID card will be your Medical Record Number. This card will be mailed to you.

However, if your health coverage is effective and you need care before your card arrives by mail, you can request your Medical Record Number.

Call Member Services 800-464-4000
Hours: Monday through Friday 7 a.m. to 7 p.m.
TTY for the hearing and speech impaired 800- 777-1370

Next: Medical Advice & Appointments >