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Member Services

The Member Services Department provides information on benefits and Health Plan coverage. We provide enrollment information on the Individual Plans and options for continuing your membership with Kaiser Permanente.

If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.

We would also love to hear about things that we have done well. If you were provided with outstanding service from an individual or a department, please let us know. Please call us at 1-800-464-4000.

2238 Geary Blvd. 1st Floor
San Francisco  CA 94115

1600 Owens St. 6th Floor
San Francisco  CA 94158

Office hours:
Temporarily CLOSED

Information
415-833-3725

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (華語 Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Member Services also provides:
Advance Directives (forms and information)
Travel Packets
Eligibility Letters
Temporary Membership Cards
Demographic Updates
Campus & Location Maps
Senior Advantage Enrollment
CAL-COBRA Enrollment
Forms & Information
Change of Information
Electronic Fund Transfer
Authorization
Claims
Medical Financial Assistance

Other information
Our Health Plans
Losing your coverage? We can help
Forms and publications
San Francisco, Marin and Sonoma services guidebook
Member Services Benefit Coordinators