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Member Outreach

Our Services

The Member Outreach department exists to welcome new and returning members to Kaiser Permanente. We can help you to:

  • Register for a kp.org account and download the My Doctor Online app
  • Choose a personal physician
  • Transfer medical records and prescriptions
  • Access new member orientation
  • Transition out of the pediatrics department at age 18

We’ve provided resources below to help you with the steps listed above. If you would like assistance, please call to reach one of our Member Outreach Specialists.

Contact Information
Phone: 415-833-2562
Call us to make an in-person appointment
Email: SFMemberOutreach@kp.org


2350 Geary Blvd. 3rd Floor
San Francisco,  CA 94115

1600 Owens St. 6th Floor
San Francisco, CA 94158

Call us to make an in-person appointment

Monday – Friday 9 a.m. – 5 p.m.

Live Virtual Orientation Class

We offer a live virtual orientation class that will focus on introducing you to our San Francisco facilities and provide you with all the information you need to get excellent care.

We will guide you through specifics on:

  • How and where to access care
  • Which care you should seek as a new member
  • What to do to receive care in different possible scenarios
  • How to use our digital tools to access care 24/7
  • How to use our pharmacy and transfer your prescriptions
  • And more!

There will also be a Q&A session at the end. We highly encourage all new members to attend this class to empower yourself with necessary information to start your journey with Kaiser Permanente San Francisco Medical Center.

Register Here to Attend an Orientation:

Helpful Resources

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