- Kaiser Permanente services at Redwood City and San Mateo
- Getting to know our medical center campus
- Obtaining your medical record number
- Medical advice & appointment information
- Transfer your existing prescriptions
- Transfer your medical records
- Life Care Planning and Advance Directives
- Our locations
- How to use our kp.org website
- How to access My Doctor Online
- Help in your language
- Member Guidebook
Welcome to Kaiser Permanente
We are very pleased you have chosen us to be your health care partner.
Here is information to help make your transition into our health care system as smooth as possible. Our members can access services at any of our locations as soon as your coverage becomes effective. If you aren’t sure of your exact effective date, please ask your employer.
Kaiser Permanente services at Redwood City and San Mateo
As a member, you can access services at any of our locations as soon as your coverage becomes effective. If you aren’t sure of your exact effective date, ask your employer or call Member Services.
Your Kaiser Permanente identification card and informational material will be sent when your coverage becomes effective. However, since you may need health services as soon as your coverage is effective, the following information can help you get started.Next: Getting to know our medical center campus >
Getting to know our medical center campus
If you would like a tour of the facility, call Member Outreach at 650-299-4291 to make an appointment. We recommend that you familiarize yourself with our campus map at our Campus Maps, Location, Parking & Shuttle information page.Next: Obtaining your medical record number >
Obtaining your medical record number
Printed on your Kaiser Permanente ID card will be your Medical Record Number. This card will be mailed to you. The MR number will be the point of reference for all care provided to you.
If your health coverage is effective and you need care before your card arrives, you can request your Medical Record Number. Call Member Services.Next: Medical advice & appointment information >
Medical advice & appointment information
For advice or to make an appointment, call the number listed below. It’s helpful if you bring a copy of your enrollment form to your appointment if you have not received your Kaiser Permanente ID Card.
Adult medicine, Pediatrics, and Ob/Gyn Appointment & Advice: 650-299-2015
Download or review online the Kaiser Permanente Member Guidebook.Next: Transfer your existing prescriptions >
Transfer your existing prescriptions
As a member, you may transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies. Be ready to tell the Kaiser Permanente pharmacist your prescription number and the name and phone number of the outside pharmacy. Our Kaiser Permanente pharmacy team will handle the rest.
This transfer can take up to 48 hours. To use this service, simply call the Kaiser Permanente pharmacy call center toll-free at 877-RX-KAISER (877-795-2473).
For the locations and hours of our pharmacies , choose Departments from the menu on the left of this page, then Pharmacy.Next: Transfer your medical records >
Transfer your medical records
When you visit your personal physician for the first time, talk to him or her about your health history and goals. Your doctor can determine what medical information may need to be transferred from your previous health care provider.
New members should receive a Medical Record Number from Kaiser Permanente before completing an Authorization for Disclosure Form and transferring medical records. Please make sure you have your Kaiser Permanente Medical Record Number on the form before sending materials.
Complete an Authorization for Disclosure Form (Spanish version) (Chinese version), and take it to your non-Kaiser Permanente physician. We recommend that you keep a copy of your important medical information at home.Next: Life Care Planning and Advance Directives >
Life Care Planning and Advance Directives
Life Care Planning is an organized process of communications to help adults think about and discuss goals for future health care decisions that reflect their values and beliefs, and to express those goals in writing. An advance directive is a legal document that states your wishes for future medical care if you become unable to speak for yourself. Once you have completed an advance directive, we recommend you share it with loved ones and provide it to your doctor for your medical record.
We offer Life Care Planning resources, forms, and Health Education classes, which you can find online. Classes are no cost for members.Next: Our locations >
Once you have chosen a physician and scheduled your first appointment, you will be given the care provider’s office address. For addresses and directions to our campus facilities, and for a campus map, visit “locations & directions” shown in the upper left hand column of this page.Next: How to use our kp.org website >
How to use our kp.org website
Through our comprehensive website, kp.org, Kaiser Permanente offers our members a simple and safe way to manage health care services, communicate with personal physicians, and much more. Using kp.org, members can:
- E-mail your doctor.* After you have selected your personal physician, you can
e-mail your doctor routine health questions from the comfort and convenience of
- E-mail your child’s or other family member’s doctor, and access other secure
features on their behalf, using the “Act for a family member” feature.*
- Order prescription refills for yourself and your family members and have most
mailed to your home for no additional charge.*
- Schedule routine appointments for yourself and your family members.*
- View most lab test results, past office visit information, and recent immunization
- Get the facts about your plan and benefits, download forms, and more.*
- Use personalized online tools to help you develop a plan to manage your weight,
reduce stress, improve nutrition, stop smoking, and assess your lifestyle habits.
- Enjoy a 25 percent discount off regular rates from select providers of
complementary health services like massage therapy, acupuncture, and
chiropractic services as well as preferred rates on select fitness club
- Take advantage of reduced rates ranging from 12 percent to 27 percent off regular
rates on select Weight Watchers®† offerings and preferred rates on 10,000 Steps®‡,
an easy-to-use online walking program.
- Feed your mind and body with classes on yoga, meditation, tai chi, and more.
Some classes may require a fee.
To access website support, call 800-556-7677, Monday through Friday, 7 a.m. to 7 p.m.
†These products and services are provided by entities other than Kaiser Permanente. Some Kaiser Permanente benefit plans include coverage for some of these discounted services. Plan benefits must be used before those discounted services are available. Check your Evidence of Coverage for details. Kaiser Permanente disclaims any liability for these discounted products and services. Should a problem arise, you may take advantage of the Kaiser Permanente grievance process by calling the Member Service Call Center at 800-464-4000.
‡10,000 Steps® is a registered trademark of HealthPartners, Inc.Next: How to access My Doctor Online >
How to access My Doctor Online
My Doctor Online provides you with a convenient way to stay connected with your doctor. Several of the new features of your physician’s home page include:
- Background information about your doctor
- Information about diseases and conditions
- Information about how to prepare for your office visit or procedure
- Commonly used forms
- Answers to many frequently asked questions
- A wide variety of health tools and classes including videos, podcasts, and interactive programs on various health topics such as diabetes, cholesterol, hypertension and more.
Help in your language
When you call us or come in for your appointment, we will try to speak to you in the language you are most comfortable with.
Our call centers have interpreters who speak Spanish, Cantonese, Mandarin and other Chinese dialects. Most of our offices and hospital have people who speak more than one language, as well as American Sign Language interpreters who are specially trained to interpret and explain medical terms and procedures. Many of our doctors also speak more than one language. If no one at the facility you visit speaks your language, we have interpreters for more than 140 languages available by phone.
You can call Member Outreach at 650-299-4291 to update your medical record requesting an interpreter for the visit.
Refer to page 87 of the Member Guidebook for more information about interpreter services.Next: Member Guidebook >
Your Guidebook to Kaiser Permanente Services contains detailed information about the services we provide and how you can access them. In the Guidebook you will find phone numbers and information on how to obtain health care services, and also information on how to stay healthy including tips on how to live healthfully, arranged by age group. You can view it online or download a copy.Next: Kaiser Permanente services at Redwood City and San Mateo >