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How to Refill your Prescriptions

Plan ahead when you need refills. If you have to take a medication continuously, remember to order your refill 10 days before your supply runs out. You can request a prescription refill online or over the phone.


To refill prescriptions online, start by going to kp.org/register. After you register, you can sign on to kp.org with your user ID and password. If you need help obtaining your password, please visit your local Health Education Department for assistance. Once you’ve received your user ID and password, you’re ready to order refills online and have them mailed to your home, check the status of your refills, and get information on your medications in our drug encyclopedia. It’s easy and free at www.kp.org/rxrefill.

Over the phone

Call the refill phone number on your prescription label. Have your Kaiser Permanente ID card and prescription container available to provide the information requested.