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Member Services

Virtual Services Only.
Please visit the Member Services Contact Center listing for phone services.  Visit us online at kp.org.

Members who require assistance can call the Member Services Contact Center.

800-464-4000 or TTY 711 (English)
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Open 7 days a week, 24 hours a day, closed holidays.

Medicare members: 800-443-0815 or TTY 711, open 7 days a week, from 8 am to 8 pm

Point-of-Service (POS), PPO, and Out-of-Area Indemnity (OOA) members

800-788-0710 or TTY 711, open Monday through Friday from 7 am to 7 pm