Member Services

Members who require assistance can call the Member Services Contact Center.

800-464-4000 or TTY 711 (English)
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Open 7 days a week, 24 hours a day (closed holidays)

Medicare members

1-800-443-0815 or TTY 711
Open 7 days a week, 8:00 a.m. to 8:00 p.m.

Point-of-Service (POS), PPO, and Out-of-Area Indemnity (OOA) members

1-800-788-0710 or TTY 711
Monday through Friday
7:00 a.m. to 7:00 p.m.