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Member Services

Call center services are available.

Online
Please visit kp.org

Members who require assistance can call the Member Services Contact Center.

800-464-4000 or TTY 711 (English)
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Open 7 days a week, 24 hours a day, closed holidays.

Medicare members: 800-443-0815 or TTY 711, open 7 days a week, from 8 am to 8 pm

Point-of-Service (POS), PPO, and Out-of-Area Indemnity (OOA) members

800-788-0710 or TTY 711, open Monday through Friday from 7 am to 7 pm